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  1. Assisted Recovery team emails

    28 November 2019 - 09:41 AM

    Having recently been required to engage with this team, so far I have found their staff to be snippy, lazy, lacking competence and some are just outright stupid. Their emails are being delivered to gmail spam folders, not any other ACC emails that I am aware of, just this assisted recovery team's mail.

    If you are in communication with them and feel you should have received mail to a gmail account and didn't, check your spam folder online. Their system logs all outgoing comms and will show you were sent one even if you never received it and they can prove it. Don't jeopardise your paper trail by not checking or following up mail you expected and didn't receive.

    They know they have an email problem, they called me to tell me why their reply never got to me when I contacted them to tell them I hadn't received their follow up confirmation email.

    Once more, ACC can't manage the simple things.
  2. Why are the Archived Topics

    07 November 2019 - 10:52 AM

    no longer available to access?
  3. IRD and backdated ERC payout

    14 September 2019 - 02:03 PM

    I am having difficulty wrapping my head around IRD and taxation with regard to a backdated ERC payout.

    I get IRD requiring top tax level for a very substantial sum when it is received, but I don't get why the payout isn't recalculated at the end of the tax year to reflect the number of tax years the payout covers, re-calculate each tax year as a standalone period and only require the tax appropriate to each tax year separately.

    IRD insist that, despite the payout covering 5 tax years, the full taxation taken now at payout time will stand and they don't retrospectively recalculate a backdated sum to deal with each period as a separate year and refund to that level for each one.

    That sort of messes with my head. Has anyone had such a case to comment on a course we can take at the end of this financial year to have each year calculated and taxed separately and the difference refunded? It's a shitload of extra tax. Any Act documentation that deals with this specifically? Do I get an accountant to sort it and would an accountant know how?


    PS yes, after nearly 5 years, failed Review and a dickhead "advocate", better DC results and lots more faffing by ACC continuing to attempt to weasel out we have finally been successful. Just have to get past this IRD tax rort now...
  4. ACC email address for OIA requests

    22 April 2019 - 11:07 AM

    Currently, ACC appear to offer only an online form on their web site to submit an OIA request, and I don't wish to send email to the generic claims address. I have no intention of making the request via FYI, for a variety of reasons.

    A request for contact details of those who handle their all info requests via the current case manager has yet has yet to yield an address and response to the email is on hold whilst they refer to their solicitor about information requested in the same email.

    I prefer to deal directly from the start with an actual email address and supposedly a real individual by name to fully document the information trail from inception and wish this to be a unique item separate from the current claim and claim status.

    Does anyone know of a specific, direct ACC email address for service for an OIA request?

    Ta muchly.
  5. Another work place chemical poisoning

    06 February 2019 - 12:00 AM

    Chemically poisoned and seeking an apology
    (Page is protected so can't do a usual copy/paste.)


    EVERY month more than 2000 New Zealanders require more than a week off work following a workplace accident. For some the
    physical healing is only the first step in their recovery, with emotional, financial and mental tolls lasting far longer.
    In September 2017, 2,244 people suffered an injury while at work, amongst these was Wipatene Mason.

    Mr Mason was chemically poisoned while seconded to Te Uru Taumatua, and he and his family have suffered for months following the incident.

    Here, reporter Charlotte Jones speaks to the Mason family about their recovery and ongoing concerns.

    Waking screaming through the night and convulsing in intense pain after being accidentally poisoned at work, Wipatene Mason and his family have suffered through some of their darkest times.

    Mr Mason was poisoned by the hospital-grade cleaner Clinitol after nearly eight hours of prolonged exposure. As a result, he was hospitalised, experienced severe brain swelling, convulsions and partial blindness that lasted months.

    A Department of Conservation staff member specialising in kiwi work, Mr Mason was seconded to work for Ngai Tuhoe’s tribal authority, Te Uru Taumatua, at the time of the incident on September 28, 2017.

    Mr Mason had been asked to clean huts at the Waikaremoana conservation park after an outbreak of norovirus in the area. He believed he was using supermarket grade spray and wipe, instead he was using the hospital-strength Clinitol, with none of
    the recommended safety precautions. As a result, he breathed in the vapours and allowed the spray to settle on his skin That night he began experiencing headaches that escalated to him being hospitalised four days after his original exposure.

    “I was in agony, I was clutching my head in pain,” Mr Mason said.
    “My wife and children had never seen me like that, they were terrified, they thought I was going to die.”

    Doctors found Mr Mason’s brain had swelled to such an extent it was placing pressure on his spinal cord, he had no feeling in his legs, his blood pressure and heart rate were extremely high, and he was partially blind with extremely blurry vision.

    Mr Mason said he had previously voiced concerns about Te Uru Taumatua’s health and safety procedures and had made complaints over several months but was told by Te Uru Taumatua’s chief executive Kirsti Luke “if he didn’t like it, he could

    “I had brought up issues like this in the past and other issues like the lack of training when using chainsaws and the fact we had no chainsaw kits. We had to strap them to our backs ourselves or carry them in one hand while climbing steep terrain, which is
    extremely dangerous.”

    While Mr Mason has now recovered physically, in all other ways – financially, mentally and emotionally – the toll is ongoing.

    His wife, Donna, said when her husband was in hospital the doctors wanted to know what he had been poisoned with, they could see chemicals in his blood but needed to quickly identify them so they could correctly treat him.

    “I went to see Kirsty Luke to ask what it was, and at first she said she didn’t know. She then said that it was just supermarket grade spray and wipe. When I asked if I could see Slade Strawbridge (the health and safety officer) she said I would need to
    come back with a lawyer.

    “I was so angry my husband was dying, and she was doing nothing to help. We ended up screaming at each other, I threatened to hit her I was so angry and all she could say was come back with a lawyer.

    After Mr Mason was discharged from hospital the family would sit with him during the night. “He was still in so much pain, he would wake screaming and we would have to administer pain medication,” Mrs Mason said.

    “Sometimes he would have had too much already, and we would just have to hold his hand. My teenage son would stay with him during the night too and it was really hard on him. He had never seen his Dad like that and his grades at school fell and it
    affected him during his end of year exams.”

    She said the situation following the poisoning had been hard on her and their family.
    “He (Mr Mason) used to love holding his grandson and they were so close,” said Mrs Mason.

    “But after he experienced the tremors and convulsions, our grandson was too scared to be held by him and it has really affected how close they are.

    “Coming into winter he would usually chop firewood to heat our home, but he was so sick he was unable to.” “We had family members coming up to help us out, but we didn’t want to be a burden and instead used heaters to warm our home.”

    “This led to some very-high power bills which are still impacting us financially. We have lawyer bills we still need to pay which means we can’t get loans, it’s been hard.”

    “The stress on our family has been immense. Our three girls went to school crying every day because they thought their Dad would be dead when they came home. At the beginning of his illness he couldn’t even remember who they were and that really
    hurt them. It’s hard to believe our own whanau did this to us and have no inclination to make it better.”
    Mrs Mason said her husband was very whanau-oriented and before he fell ill, he spent lots of time with his extended family, would mow the marae lawns and help others with any physical labour they needed doing.

    “He was the main soldier for the pa, all that he did he did for the hapu.

    “Because he was unable to do this, he felt worthless and became depressed and he began to drink more than he should.”

    Mrs Mason said they attended a mediation hui with Te Uru Taumatua and DoC. At that meeting, the Masons were offered compensation of $10,000 and payment of all the bills they had accumulated chasing personal grievance claims against Te Uru
    Taumatua, none of which were successful.

    This did not include their legal fees. The Masons refused the compensation offer.

    “They put a price of $10,000 on my husband’s life, that’s not even enough to cover the financial hardship we faced while he was ill. They need to take responsibility for what they did, this is affecting everyone here. What I would like is for Kirsti Luke and the rest to come before the whole whanau and apologise.

    “It hurts, because that’s our own whanau, we want them to come to the table and sort this out. The way they’re dragging it out is not good, they’re trying to stall and push it under the carpet, and we won’t have it. As we stand at the moment, we have
    letters of support from the Hauraki Whanau, the Whakatane Whanau and the whole valley. They’re hoping we will give up and let it go away but we have the whole hapu behind us. As tangata whenua how they treated my husband was disgusting. Our
    hapu whanau back us all the way.”

    Mrs Luke, Te Uru Taumatua chief executive declined to be interviewed for this story, but a report prepared by the company’s health and safety advisor, Mr Strawbridge, in the aftermath of the incident and leaked to The Beacon exposes multiple failings by
    the company.

    The report, dated November 2017, noted there had been no health and safety procedure developed by Te Uru Taumatua at the time of the incident.

    “Following the commencement of the secondment in December 2015, the two organisations met and agreed that Te Uru Taumatua would take responsibility for developing [health and safety] processes for the [Te Uru Taumatua’s environmental]
    group’s activities, including the work that the seconded employees would be undertaking,” Mr Strawbridge wrote.

    “Until this was complete it was agreed that DoC’s existing systems, processes and procedures would remain in place for the work the secondees were undertaking.
    “March 2017 marked a major milestone for the transition of the Health and Safety system from DoC (risk manager) to Te Uru Taumatua’s Mango (electronic system). To date, the transition and development of a Te Uru Taumatua health and safety system are not yet complete.”

    Mr Strawbridge’s report acknowledges that Te Uru Taumatua was advised of the
    procedures for the safe use of Clinitol but despite this did not ensure staff wore the
    required PPE items such as gloves, body suits, face masks, gumboots and eye

    According to the report, the Clinitol was also stored incorrectly in the assets shed, which all staff had access to, instead of the chemical shed. The bottles were not clearly labelled, staff were not aware they were using a chemical which needed special use and when a staff member felt unwell while using Clintol there was no discussion around stopping the work or mitigation of concerns.

    “While the exact cause of Wi’s (Mr Mason) illness cannot yet be determined at the time of writing this report, it is accepted that he was exposed to Clinitol as he (and others) were not wearing the required PPE,” wrote Mr Strawbridge.

    “Clinitol is a hospital grade cleaner that requires the wearing of gloves and masks and to have the skin covered.”

    Mr Strawbridge’s report also said there was no record the team had the appropriate chainsaw qualifications.

    “Wi (Mr Mason) advised he was trained in basic cuts in DoC but had no refresher training offered since the start of the secondment (or other training), despite requesting this.

    “Similarly, in regard to the chainsaw kits – these had been requested “some months previous”, but not provided.”

    WorkSafe requested Te Uru Taumatua complete a Duty Holder’s Review following the incident and confirmed to The Beacon they are satisfied with Te Uru Taumatua’s observations and review of the incident. DoC was approached for comment on the issue but declined to comment as it was an “employment issue”.

    When pressed, DoC instead placed all questions through under the Official Information Act and are yet to respond. However, just hours after being approached for comment by The Beacon, DoC asked Mr and Mrs Mason to attend a mediation

    A date is yet to be set for this but Te Uru Taumatua has indicated to DoC that it will not attend.


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  1. Photo


    12 Nov 2018 - 21:00
    Hi Mimi, just a quick catch up
    We won in Court at Appeal, Review was quashed by the Judge, ACC Toxicology Panel were described as dogmatic and unconstructive and the claim was sent back to ACC sent back to retest son's case against one small part of the Act, and only that.
    Apparently claim has to go back to the same Tox panel that just got their arses kicked for that ...
  2. Photo


    21 Apr 2018 - 15:45
    because right now, anyone can read most of the site, they just can't post and from that reading they can cause whatever trouble they want if personal info is readily available. Why would I want anyone to know who I really am when that info in the wrong hands could potentially cost ME my case? I only know who you are because people keep reposting it, and now I've read your case. See wha...
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    21 Apr 2018 - 15:42
    This site gets so many hits in google searches by people with ACC issues, of course people will want to sign up, but someone is blocking those new, perfectly legitimate people.
    I understand wanting to know who people are and vet them before allowing them access to post on the site, but look at it from the other side - why should people entrust their real identity to anyone who drops...
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    21 Apr 2018 - 15:39
    The names afre often too relevant, like "AucklandAdvocates" and "psychosomatic" and "AccInducedHeadache" as well as loads or ordinary type user names you'd find anywhere. Someone has chosen to label them bots and that may be based on their incoming IP address, but then my second account I attempted to test the validation theories on has also not been val...
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    21 Apr 2018 - 15:35
    No, someone active on the site is deliberately only allowing the occasional new sign up. There were a couple in the middle of last year got through and commented on the forums, yet hundreds (and I do mean hundreds) before and after them do not have a validated user account and without one cannot participate or ask for help. I do not believe even the majority are attempted bot registrations.
  6. Photo


    21 Apr 2018 - 15:26
    You welcome . Glad to hear you are couping out there. I read your interesting reasoning of the locked registration to enable newbies to get in here for advise etc. obiviously you are up on your IT. Maybe it is the police who have locked the gate to registration. They have a interest in this site. I hope it is that will mean the johnny Manu issue will go no further they will just close foru...
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    21 Apr 2018 - 14:01
    Hi Mini, no not me with a treatment injury, just ACC tried to cite case law about a treatment injury case as relevant to a WRGPI case, and have had contact with a claimant also for WRGPI to do with lead poisoning. Thanks for thinking of me though :-)
  8. Photo


    21 Apr 2018 - 13:58
    Tish I have a case for you if you are the one with the 'Treament Injury'. I found it useful because it use section 32 and section 33. Please PM me if you want to know its name and get hold of it.
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