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  1. In Topic: Assisted Recovery Team

    03 September 2020 - 09:20 AM

    The assisted recovery team means when you contact ACC your inquiry is handed to the first available member of that team (all the case managers who are no longer in a specialised case management role following ACC's recent 'transition' (their word not mine)). The feature you will notice most is that whoever you talk to has no idea about your case and whatever ACC contact you have had to date forgotten and in any future ACC contact the inquiry you are making not known about.

    To date the 'transition' has been a dismal failure for clients but I am assured they are 'working on it'.