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Private contractors to manage ACC claimants Here We Go Again

#21 User is offline   ACC battler 

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Posted 08 October 2009 - 08:31 AM

now for some gaslighting on a grand scale....would be enlightening to see the contract that ACC draws up between themselves and those contractors???? what's the bet there is a performance clause demanding early cessations and removal from the list???

acc battler.
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#22 User is offline   Tattoo 

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Posted 08 October 2009 - 08:42 AM

View PostACC battler, on Oct 8 2009, 08:31 AM, said:

now for some gaslighting on a grand scale....would be enlightening to see the contract that ACC draws up between themselves and those contractors???? what's the bet there is a performance clause demanding early cessations and removal from the list???

acc battler.


Very good point ACC Battler.

IMHO, this is going to have disastrous consequences because there is no way the contracting out case management is going to result in comprehensive rehabilitation to address the claimants needs and injury-related barriers even if there are glossy words on a glossy paper contract. (I wonder if ACC have managed to engage a senior spin-doctor yet?)

What happens in reality is what counts and there will be immediate distrust over this new exiting strategy.

The battle lines are being redrawn and the forum needs to be more focused in the future because there are going to be many claimants pushed to the brink over the next year.
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#23 User is offline   MINI 

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Posted 08 October 2009 - 09:14 AM

Tatoo

That is exactly why they should have the files neatly set out to allow the knowledge they have already gathered to be used along with the legislation. No amount of hiring in more clever people, than their own, can stop the fact that they must not go outside the legislation.

Yes more worry for us, but less than the first time around, when we knew nothing.

Wonder how many shares John Keys and buddies have in those outfits. Interesting!!!

As you say time will tell, no point in flapping about it at the moment. Lets see the new laws, and who they hire, then get heads down and tails up!!

PS...Still havent heard from IA Court decision. Must have them worried. Gotta b/d longer than expected??? maybe???

Mini
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#24 User is offline   BLURB 

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Posted 08 October 2009 - 09:27 AM

View PostACC battler, on Oct 8 2009, 09:31 AM, said:

now for some gaslighting on a grand scale....would be enlightening to see the contract that ACC draws up between themselves and those contractors???? what's the bet there is a performance clause demanding early cessations and removal from the list???

acc battler.


I have been trying to get a copy of AON's contract they had with Catalyst/ACC but to no avail. Even after doppelganger suggested using the word "Exiting" in my OIR didn't help, still got the fob off.
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#25 User is offline   Tattoo 

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Posted 08 October 2009 - 09:35 AM

View PostMINI, on Oct 8 2009, 09:14 AM, said:

Tatoo

That is exactly why they should have the files neatly set out to allow the knowledge they have already gathered to be used along with the legislation. No amount of hiring in more clever people, than their own, can stop the fact that they must not go outside the legislation.

Yes more worry for us, but less than the first time around, when we knew nothing.

Wonder how many shares John Keys and buddies have in those outfits. Interesting!!!

As you say time will tell, no point in flapping about it at the moment. Lets see the new laws, and who they hire, then get heads down and tails up!!

PS...Still havent heard from IA Court decision. Must have them worried. Gotta b/d longer than expected??? maybe???

Mini


I think JK and friends receive 'donations' from said outfits - contacting out case management could be seen as throwing them a bone.

PS... If Judge O heard the IA appeal then it can take a while - average 4-6 mths for a decision.
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#26 User is offline   Tattoo 

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Posted 08 October 2009 - 09:42 AM

View PostBLURB, on Oct 8 2009, 09:27 AM, said:

I have been trying to get a copy of AON's contract they had with Catalyst/ACC but to no avail. Even after doppelganger suggested using the word "Exiting" in my OIR didn't help, still got the fob off.


ACC can withhold commercially sensitive info. However, a request for the current key performance indicators (KPI) for those case managers employed by ACC currently managing the long term weekly compensation (LTWC) cases would be an indication.
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#27 User is offline   Sparrow 

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Posted 08 October 2009 - 10:15 AM

Well, all they are going to do is write a CV for you and arrange exit thru IOA/IMA.
What's new??
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#28 User is offline   MINI 

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Posted 08 October 2009 - 10:39 AM

Tatoo

Month three at moment!! but this is second time round. He already gave one decision, but left opening for one issue to be debated.

The decision awaited is this one issue!!! Shouldnt think it would take the same amount as first one.

Oh well so long as it in my favour I suppose.

I still have local office hold my LT file and CM has been there for mega years. Maybe thats a good sign!!!

Will be on my toes.

Mini
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#29 User is offline   doppelganger 

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Posted 08 October 2009 - 11:20 AM

Now this is very interesting as on Page 7 of the employment contract it has.

Quote

The Corporation will provide:
• Leadership by following the ACC values and creating a successful working
environment which fosters integrity, individual responsibility, team work and cooperation,
development and professionalism; and
• Training so that staff can accomplish their goals and be committed to achieving the
goals and objectives of the Corporation and implementing its strategies.
The values ar~:
• Integrity • Participation • Valuing people and their diversity
• Customer
service
• Continuous
improvement
• Teamwork • Empowerment
You can find further information regarding the Values on the ACC Intranet site.


It looks like that ACC have stopped training its staff in a bid to save money.

IMHO this is all bull shit and claimants should be looking at criminal charges for when who ever produces false documents.

Its easy to set these non trained persons up as asking for a full list of injuries and incapacities will see if the person has all of the information.
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#30 User is offline   fairgo 

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Posted 09 October 2009 - 10:48 AM

Very relevant to this thread also as I believe the private contractors are what is referred to as further measures in the long term strategy paper

Attached File(s)


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#31 User is offline   MINI 

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Posted 09 October 2009 - 11:06 AM

Doople

I dont think you will find the hiring of contractors under the employment contract. That is telling wht the Corporation will give to the staff.

These contractors will not be seen to be staff of ACC.

They will have a special little contract all of there own.

MIni
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#32 User is offline   fairgo 

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Posted 09 October 2009 - 12:02 PM

Yep just like NZ Police had with Catalyst between 2000-2002 for the removal of long term injured police..... what I find even more appaling is the fact that the amount paid by the Police to Catalyst for this 'service' was a directly related % to the amount Catalyst 'saved' by removing weekly comp entitlements. I expect we will see more of the same here.
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#33 User is offline   MINI 

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Posted 09 October 2009 - 12:16 PM

Fairgo

I have had a little read to the doco you put up. Very interesting.

Firstly at point 505 they mention High complexity in the Service Delivery Model. Does anyone have or has anyone requested that Sevice Delivery Model. Would be interesting to see.

I also see the flowcharts are based on the average age of 52. There must be a lot of LT under that age.

Their est. Avg wc per claim is $294K.

Hands up everyone over 52 years of age, who would be entitled to that amount of w/c over the rest of their working life (to 65). Certainly not me!!!

May I now breathe or should I start panicking as will be seen as easy target.

One thing I do think that they have totally overestimated the amount of savings they will make. Its like they want to be seen to be failing. Who said in here that it would suit this govt to have ACC fail at what it is trying to achieve.

Now last thing but most important is the question:

It is now past the end Of June/July that they wanted to have achieved an indication that they were going in the right direction. This doco is dated Feb 2009 and the due date has been reached. Has anyone got any other documentation which shows how they fared???

Cheers
Mini
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#34 User is offline   doppelganger 

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Posted 09 October 2009 - 03:20 PM

And we allknow that catalyst is still active in claims management.

Quote

Catalyst Risk Management LimitedCatalyst Risk Management Limited (Catalyst) is a wholly-owned subsidiary of ACC. Catalyst has its own Board of Directors and operates independently of ACC. It provides specialist injury management, wellness and safety services for businesses and their employees.

On this page
About Catalyst
Third Party Administrator
WorkCare
JobCare for managing absent employees
Claims Management System
Contact details
About Catalyst
Catalyst was incorporated in 2004 as a result of a merger between CRM Group Limited, which provided case and claim management services, and Catalyst Injury Management Limited.

Third Party Administrator
Catalyst offers injury management and claims administration services for employers who are accredited under the ACC Partnership Programme. It becomes an agent, or Third Party Administrator, for the employer.

WorkCare
Catalyst’s WorkCare team are wellness and safety specialists who work with businesses to protect the welfare of their employees.

Their services include:

drug and alcohol testing
wellness checks (blood pressure, cholesterol, diabetes, Body Mass Index)
occupational health monitoring (vision, hearing, lung function and skin tests)
workstation assessments.
JobCare for managing absent employees
JobCare provides case management for workers who are absent because of a non-work injury or because they are ill, rather than injured. Absenteeism in the workplace is a common, costly issue for all employers. Through Jobcare, Catalyst manages the process of ensuring valuable employees regain their health and return to work.

Claims Management System
Catalyst offers the only claims management system (CMS) in New Zealand developed specifically to meet the requirements of ACC legislation and the ACC Partnership Programme.

CMS holds data about injured employees, such as demographic information, rehabilitation details and injury type. This information is vital for ensuring the injured worker gets the best care possible for their injury and while they are recovering.

CMS can be leased to clients so they can manage employee claims themselves.

Contact details
Catalyst has five main offices located in Auckland, Napier, Wellington, Christchurch and Dunedin.

Email: [email protected]
Phone: 0800 835 586

Catalyst Risk Management Limited – www catalystrisk.co.nz (external link)





Last updated: 15 December 2008


But I am sure that I read it that board minutes says that the compeniy no longer is opperating.

and who are the customers

Quote

Our Customers


Here is a list of some of our Customers...

ACC
DRSL
EDS
IMPAC
New Zealand Defence Force
Norse Skog
Presbyterian Support Services - East Coast
Progressive Enterprises
Countdown
Foodtown
Fresh Choice
Super Value
Woolworths
Telecom
Vector


telecom is a customer and isn't telecom trying to rid it of the service workers.

This is just a repeat of what happened in 1999 onwards with companies that are part of ACC but have a better case management pratice.

Question How come catalyst has better case management than ACC when ACC has access to catalyst case management pratices.

Someone telling lies.
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#35 User is offline   BLURB 

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Posted 09 October 2009 - 03:56 PM

Its a big con job

(Company) Details of Catalyst were posted onsite some time ago

and for the record, Catalysts assessors, Enviromedix, was re-incarnated recently and is now called Enviromedix (2009) Ltd. It closed up shop in 2003/4 soon after or at about the same time Catalyst stoped being Catalyst as such.

This ACC exiting scam was being again put in place soon before, or at around the same time National got back in.
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#36 User is offline   doppelganger 

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Posted 09 October 2009 - 05:22 PM

Sorry Blurb unless they are lying

Quote

Catalyst Risk Management Ltd works with New Zealand businesses to improve employee satisfaction and business efficiency by achieving excellence in health and safety and injury management. We’re experts in both quick-fix solutions and long-term trend identification. Our world-class injury management processes are effective and caring.

Socially responsible businesses look after their employees because they know it makes business sense. We’re here to make it easy for your business.

Set up in 1996, Catalyst Risk Management has a detailed knowledge of health and safety legislation and a proven track record of helping businesses like yours. We have transparent, fully accountable work practices, and comprehensive policies and procedures which we tailor to fit all your business requirements. This is reflected in Catalyst Risk Management achieving ISO 9001:2000 certification. Catalyst Risk Management is an independent, New Zealand owned company.

Our unswerving committment to customer service and our proactive relationship enhancement philosophy mean, we'll work closely with you to provide the friendly, hands on services your business needs.

Catalyst Risk Management is a Third Party Provider in the ACC Partnership Programme. This programme allows employers, or agents such as Catalyst Risk Management, to take full responsibility for employers' health and safety and workplace injuries, including claims decisions and case management. Employers who achieve partnership status pay lower ACC levies and are industry leaders in health and safety excellence.


Enterprising Solutions for Employee Health

We offer tailored and holistic solutions for:


Health and safety
Hazard management and injury prevention
Training
Rehabilitation services for your ill or injured employees
Assistance to enter the ACC Partnership Programme (or to improve your status)
Effective management of all your ACC Partnership Programme obligations
Health Monitoring
Worksite assessment and training







Our rehabilitation philosphy

Catalyst Risk Management will help your ill or injured staff to return to work by providing innovative, caring and cost-effective rehabilitation services.

We understand that rehabilitation is a very personal process. We tailor it to the person according to their injury, their work and the many other factors that impact on their recovery. We also take into account your organisational policy and legislative requirements.




Why should your business choose Catalyst Risk Management?

Tangible results will have a positive result on your bottom line
Higher health and safety standards will protect your valuable staff
We’re flexible – we’ll give you exactly the service you need
We’re experts in health and safety and injury management – hand everything over to us and we’ll keep things running smoothly
Our dedicated case managers and client relationship managers mean you and your staff always deal with the same person
Our rehabilitation experts will get your staff back to work quickly and compassionately


http://www.catalystrisk.co.nz/CatalystRisk...58/Default.aspx

from the Companies office

http://www.companies.govt.nz/cms/how-do-i/..._template/CNAME

Company Number 915666 View Certificate Of Incorporation

Company CATALYST RISK MANAGEMENT LIMITED

EMAIL CERTIFICATE






Incorporated 28-JUL-1998 View Online Extract

Current Status REGISTERED

EMAIL EXTRACT






Entity Type Company

Constitution Filed Yes

CERTIFICATE OF GOOD STANDING






Annual Return Filing Month June

Print This Page


Previous Names
Company Name Date Changed
CATALYST INJURY MANAGEMENT LIMITED 25-JUN-2004
CATALYST INSURER SERVICES LIMITED 26-OCT-2000
CATALYST INSURANCE SERVICES LIMITED 24-JUN-1999
COMPENSATION FUNDS MANAGEMENT LIMITED 28-MAY-1999


Address Details
Registered Office
Shamrock House
81-83 Molesworth Street
Wellington

Address for Service
Shamrock House
81-83 Molesworth Street
Wellington

Directors
Name Date Appointed:

MCLEA, Keith 01-JUL-2009
61 Anne Street, Wadestown 6012
ROBERTSON, Linda 16-OCT-2003
8 Firth Tce, Karori, Wellington 6012
TAYLOR, Keith Bruce 01-JUL-2009
65 TIBER STREET, ISLAND BAY, WELLINGTON 6023
WHITE, Janis Mary 17-NOV-2005
40 Hobson Street, Thorndon, Wellington 6011


Share Parcels

Total Number of shares 2,600,000

Number of Shares 2,600,000
Shareholder(s) ACCIDENT COMPENSATION CORPORATION Shamrock House, 81-83 Molesworth Street, WELLINGTON

Documents Registered

Date Barcode Description File Size Available
07-AUG-2009 16:49:52 Online Particulars of Directors
07-AUG-2009 16:49:52 30021591401 Consent of Director 28.3 Kb
07-AUG-2009 16:49:42 30021660311 Consent of Director 31.2 Kb
07-AUG-2009 16:49:42 Online Particulars of Directors
07-AUG-2009 16:22:33 Online Annual Return
30-JUN-2009 15:39:03 Online Particulars of Directors
05-MAY-2009 10:43:56 Online Particulars of Directors
28-APR-2009 13:35:43 Adoption/Amendment Of Constitution 4223.6 Kb
31-MAR-2009 09:19:45 Online Particulars of Directors
03-FEB-2009 12:12:25 Online Particulars of Directors
03-FEB-2009 12:12:25 30020030894 Consent of Director 29.7 Kb
02-FEB-2009 09:36:17 Adoption/Amendment Of Constitution 2590.4 Kb
24-JUN-2008 12:29:41 Online Annual Return
20-NOV-2007 17:24:26 Adoption/Amendment Of Constitution 52.5 Kb
17-AUG-2007 13:57:12 10054246091 Amended Annual Return 174 Kb
14-AUG-2007 11:45:06 Online Annual Return
11-JUL-2007 15:32:21 10054354243 Particulars of Directors 34.3 Kb
26-SEP-2006 11:48:54 Online Annual Return
26-SEP-2006 10:54:22 Online Particulars of Directors
11-MAY-2006 15:30:20 10050925353 Particulars of Directors 32.7 Kb
05-DEC-2005 11:46:46 10050092203 Particulars of Directors 51.6 Kb
25-AUG-2005 14:27:32 Online Annual Return
11-OCT-2004 12:31:59 Particulars of Shareholding
12-JUL-2004 13:33:29 10046387779 Notice Of Issue Of Shares 18.1 Kb
25-JUN-2004 17:00:17 10046564863 Annual Return 83.3 Kb
25-JUN-2004 10:56:54 Online Change of Company Name
15-JUN-2004 12:24:27 10046232353 Consent Form - Newly Appointed Director 18.4 Kb
15-JUN-2004 12:23:23 10046035590 Particulars of Directors 37.8 Kb
21-NOV-2003 14:15:18 10045250666 Consent Form - Newly Appointed Director 18.9 Kb
21-NOV-2003 09:25:51 10045177996 Particulars of Directors 108.4 Kb
05-JUN-2003 13:38:16 Online Annual Return
09-MAY-2003 16:06:48 Online Particulars of Directors
11-DEC-2002 12:17:44 10043191147 Consent Form - Newly Appointed Director 15.7 Kb
11-DEC-2002 10:43:05 10043191497 Particulars of Directors 45.6 Kb
07-OCT-2002 10:28:05 10042351882 Particulars of Directors 54.9 Kb
18-JUL-2002 14:02:52 10042109130 Annual Return 74.6 Kb
22-JUN-2001 14:58:16 10037800681 Annual Return Archived
26-OCT-2000 10:26:15 10033606530 Change of Company Name Archived
12-JUL-2000 12:48:30 10031960914 Notice Of Issue Of Shares 23.6 Kb
11-JUL-2000 10:45:42 10031836802 Particulars of Directors Archived
03-JUL-2000 08:32:07 10031094096 Amalgamation Proposal 301.7 Kb
03-JUL-2000 08:31:59 10031094100 Adoption/Amendment Of Constitution 179 Kb
29-JUN-2000 10:33:59 10031769658 Annual Return Archived
26-APR-2000 13:10:05 10030956864 Particulars of Directors Archived
07-JUL-1999 10:12:08 10026384971 Particulars of Directors Archived
01-JUL-1999 14:57:50 10026229855 Adoption/Amendment Of Constitution 256.2 Kb
24-JUN-1999 15:19:18 10025975349 Change of Company Name Archived
04-JUN-1999 11:44:38 10025775292 Annual Return Archived
28-MAY-1999 15:48:26 10025624504 Change of Company Name Archived
28-JUL-1998 15:21:01 10021085441 Application To Incorporate A Company Archived
28-JUL-1998 00:00:00 10021085452 Adoption of a Constitution 153 Kb

Click to download viewing software.

Printed: Friday, 9th October 2009 18:25:05






Company: 915666 CATALYST RISK MANAGEMENT LIMITED


FORMER DIRECTORS

Name Date Appointed Date Resigned
BENTLEY, Richard John 25-JUN-1999 01-APR-2000
46a Clark Street, Khandallah, Wellington

BISMARK, Marie Magdaleen 30-JAN-2009 29-APR-2009
440 The Esplanade, Island Bay, Wellington

BRATT, David Leslie 25-JUN-1999 01-APR-2000
100 Coromandel Street, Newtown, Wellington

ELVIDGE, Robert 20-MAY-2004 26-APR-2006
3 Fitzroy Road, Napier

FORTUIN, Gregory 21-NOV-2002 31-MAR-2009
22 The Anchorage, Whitby, Porirua

FRANKS, Marion Ruth 25-JUN-1999 01-APR-2000
22 Paunui Street, St Heliers, Auckland

JANES, Trevor David 28-JUN-2000 31-OCT-2002
587 Riddell Road, Glendowie, Auckland

MCGREEVY, Gerard Michael 28-JUL-1998 25-JUN-1999
80 Anne Street, Wadestown, Wellington

MCGREEVY, Gerard Michael 01-APR-2000 16-OCT-2003
80 Anne St, Wadestown, Wellington

MUNRO, Noeline Catherine 25-JUN-1999 01-APR-2000
111 Larnach Street, Waverley, Dunedin

RACTLIFFE, Willaim Anthony 28-JUN-2000 30-JUN-2009
22 CLEARVIEW STREET, BOWRAL, NEW SOUTH WALES 2576, AUSTRALIA

RACTLIFFE, William Anthony 25-JUN-1999 01-APR-2000
36 Punjab Street, Khandallah, Wellington

RANKIN, David Bruce 28-JUN-2000 16-OCT-2003
34 Cunliffe Street, Churton Park, Wellington

RAWSTORNE, Daphne Margaret Doreen 25-JUN-1999 01-APR-2000
53b Chatsworth Road, Silverstream, Upper Hutt

WALKER, Kevin Alfred 28-JUN-2000 16-OCT-2003
20 Hobson Street, Thorndon, Wellington

WILSON, Garry Maxwell 28-JUL-1998 25-JUN-1999
23 Corrondella Grove, Lower Hutt

WILSON, Garry Maxwell 01-APR-2000 17-NOV-2005
23 Corondella Grove, Lower Hutt




Now if the board minuts say that the company was deregistered and was not rhen someone in ACC was lying.
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#37 User is offline   MINI 

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Posted 10 October 2009 - 12:56 PM

Did you get who the shareholders are and were.

And if this company is closed down where did all those shares go too??

A reasonable guess, if it has closed that it has been amalgamated with another company.

Follow the share trail of all the entities amalgamated to find that they add up to the same amount of shares....if they do not, then what happened to the outstanding amount??? Each share in a company is worth a certain amount in money!!!

You on to some interesting stuff there guys, keep it up, you will find the reslult as to if and why they are lying!!

These are the things that should be audited by the auditor general as they monies in this companies are levy monies. They got a huge amount of directors for such a smallish company.

Mini
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#38 User is offline   doppelganger 

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Posted 10 October 2009 - 02:46 PM

this is what was presented in the board minutes.

[quote]Catalyst Risk Management (CRM)
Mr Fortuin briefed the Board on the current operations of CRM. He said that following the purchase of CRM (Hawkes Bay), it became clear that this company was likely to make a loss and this has put pressure on the performance of Catalyst Risk Management. Since October 2004, the Catalyst Risk Management Board has become much more hands on and, in particular, focussed on pricing, revenue and expenditure and the relationship with ACC. The CRM Board has also been discussing the required management (style) for the company going forward. Mr Fortuin commented that the Board is now more confident that Catalyst Risk Management will break even for the financial year.
The Board received the Operational Reports for February 2005 and noted their content
----------------------------------------------------------------------------------------------------------------------------------

8.9 Resolution Regarding an AGM for Catalyst Injury Management Limited
The Board received the paper on Resolution Regarding an AGM for Catalyst Injury Management Limited and resolved to:
• Agree that no Annual General Meeting of shareholders be held for the 2004-05 financial year and no auditor appointed for the coming year because all matters relating to the Annual Report, Declaration of Dividends, Financial Statements, Auditor’s Report and appointment of auditors have been dealt with in the minutes of the meetings of the Board of Catalyst Injury Management Limited to the satisfaction of the shareholder.
--------------------------------------------------------------------------------------------------
4.5 Board Appointments
The Board resolved to replace Mr G Wilson with the ACC Chief Executive as a director on the Catalyst Risk Management (CRM) Board. The Board agreed to also have an ACC General Manager ‘in attendance’ at Board meetings to act as an ACC representative.
--------------------------------------------------------------------------------------------------------------
The Board received and discussed the paper ‘Catalyst Injury Management Ltd – Change of Director Confirmation’ and discussed its contents.
7 The Board resolved to:
8 Agree to appoint Dr Janis White (ACC Chief Executive) as a Director of the company in place of Mr Garry Wilson
(a) Agree to signing the attached resolution to formalise Mr Garry Wilson’s replacement as a Director of the company with Dr Janis White
(B) Note that the appropriate Change of Director and Consent forms will be completed and filed with the Companies Office.[/quote]
notice that someone was never on the board.
------------------------------------------------------------------------------------------------------------
Endorsement of CRM Resolutions
The Board received the paper ‘Endorsement of CRM Resolutions’ and discussed its contents.
The Board resolved to:
(a) Endorse Catalyst Risk Management (CRM) Ltd’s wishing to not declare a dividend for the 2005/2006 financial year. Major impacting factors include current projected results together with a need to service an ACC loan
(B) Approve ACC to pay, or reimburse, CRM’s annual external audit fee (estimated to be between $10,000 and $12,000) given the impact of the fee on company cash-flow and the considerable time commitment involved for a limited number of senior CRM management [Section 9(2)(B)] A c c i d e n t C o m p e n s a t i o n C o r p o r a t i o n Page 7
Board Minutes
20 July 2006
© Note ACC is currently involved in discussion with CRM regarding responsibility for future audit payments
(d) Note the CRM approved 2006/2007 operating and capital expenditure budgets together with the 2005/2006 un-audited draft balance sheet.
(e) Note there are no additional compliance issues for CRM arising from International Financial Reporting Standard No 4 regarding insurance contracts[/quote]
[quote]10.1 ACC Investment in AllCare Insurance Ltd
Dr K McLea briefed the Board on the paper ‘ACC Investment in AllCare Insurance Ltd’ and the Board discussed its contents.
The Board resolved to:
• Decline the offer to invest via Catalyst Risk Management (CRM) in AllCare Insurance Limited.
The Board noted that this decision did not prevent CRM from pursuing an opportunity with AllCare Insurance Ltd.
10.2 Update on CRM Operational and Strategic Plan 2005/06
The Board received the paper ‘Update on CRM Operational and Strategic Plan 2005/06’ and noted its contents.
-----------------------------------------------------------------------------------------------------------
Review of ACC’s Subsidiary Companies
The Board received the paper ‘Review of ACC’s Subsidiary Companies’ and discussed its contents. The Board resolved to:
(a) Agree that it is desirable that Dispute Resolution Services Ltd should be a totally independent organisation
(B) Agree that a feasibility study will be conducted to ascertain the best way in which to achieve independence of Dispute Resolution Services Ltd
© Agree that a full evaluation be undertaken of the future role of the wholly-owned ACC subsidiary Catalyst Risk Management Limited
A c c i d e n t C o m p e n s a t i o n C o r p o r a t i o n Page 2
Board Minutes
16 March 2006
(d) Agree to make a decision on the future role of Catalyst Risk Management Limited in 3 months
(e) Agree that a paper be prepared for the Board on the future of Shamrock Superannuation Limited by February 2007.
---------------------------------------------------------------------------------------------
6 8.12 Catalyst Injury Management Ltd – Change of Director Confirmation
The Board received and discussed the paper ‘Catalyst Injury Management Ltd – Change of Director Confirmation’ and discussed its contents.
7 The Board resolved to:
8 Agree to appoint Dr Janis White (ACC Chief Executive) as a Director of the company in place of Mr Garry Wilson
(a) Agree to signing the attached resolution to formalise Mr Garry Wilson’s replacement as a Director of the company with Dr Janis White
(B) Note that the appropriate Change of Director and Consent forms will be completed and filed with the Companies Office.
-------------------------------------------------------------------------------------------
Catalyst Risk Management Limited Board Minutes
The Board received and noted the minutes of the Catalyst Risk Management Limited Board meeting held on 22 August 2006.
Mr Fortuin updated the Board on the recent resignation of the Chief Executive, Mr Henry Lynch and the Special Board meeting on 14 September 2006.
Dr White reminded the Board that the recently completed review of Catalyst Risk Management Limited will be on the agenda for the October Board meeting. She advised the CRM Board was considering options for managing the appointment of a new Chief Executive and agreed to communicate any views they had back to the CRM Board.
----------------------------------------------------------------------------------------------
Review of Catalyst Risk Management Ltd (CRM)
The Board received the paper ‘Review of Catalyst Risk Management Ltd’ and discussed its contents. The Board noted that the credibility of CRM had begun to increase in recent months and that the company had strong links with a number of Partnership Programme employers.
The Board resolved to:
(s) Note the summary of the CRM review
(t) Agree to retain ownership of CRM and support the existing CRM business plan.
--------------------------------------------------------------------------------------
1.4 Future of Inactive ACC Companies
The Board received the paper ‘Future of Inactive ACC Companies’ and discussed its contents.
The Board resolved to:
(h) Agree to the de-registration of the three inactive shell companies:
ACC Rehabilitation Limited,
Catalyst Injury Management Limited
WorkCover New Zealand Limited.
-----------------------------------------------------------------------------------------
[quote] 16 Catalyst: Purchase Proposal
A paper was tabled that sought agreement from the Board for funding the purchase of the CRM Group by Catalyst. CRM had approached Catalyst to find out if it was interested in purchasing key parts of the CRM business. This issue has been discussed with the Minister for ACC who supported the concept.
Catalyst has investigated the CRM business and assessed that it fits into Catalyst’s operations. The acquisition of CRM’s clients for third party case management will provide Catalyst with the opportunity to establish a long-term profitable position. Due diligence reviews of the operations of CRM have been instigated.
Bell Gully, as part of the due diligence review, have indicated that there are no legal impediments to the purchase. Price Waterhouse’s due diligence and evaluation analysis support the proposition. The valuation of CRM is in line with both ACC’s and the Catalyst’s independent appraisals.
The ACC Board resolved that it:
• Agree to Catalyst purchasing CRM up to a maximum of .
• Agree that Catalyst purchase 45% of ‘All Care Services’ and pay up to a maximum of for the proportion of the business.
• Direct ACC to brief the Minister for ACC following the completion of the agreement with CRM and prior to it being announced publicly. [Section 9(2)(B)][/quote]

that was in April 2004.

From the AG report

[quote]5. ACC ensure that team manager file reviews are completed in accordance
with the team manager' performance agreement.
Catalyst Injury Management Limited
(paragraphs 4.90-4.114 on pages 72-76)
An ACC subsidiary, Catalyst Injury Management Limited (Catalyst), selected
some long-term claims from ACC branches for case management. Catalyst
specialised in managing such claims through intensive rehabilitation with the aim
of returning claimants to work or independence within 12-15 months.
ACC announced on 1 September 2003 that Catalyst' role of case management of
some long-term claims would be returning to Long Term Claims Units within
ACC. Despite this, we have retained our discussion of Catalyst in this report.
We consider that the lessons learned from ACC' Catalyst experience have
relevance to ACC' future dealings with long-term claimants.
Specific issues identified by Catalyst claimants through ACC-commissioned
surveys included the frequency of case manager turnover and not enough faceto-
face contact and communication with their case manager. Claimants who were
with Catalyst often required more intensive management than other claimants,
so ACC needs to take particular care in future to communicate with them
regularly and fully. Clear communication with former Catalyst claimants is
especially important now, given the transfer of their claims back to ACC.[/quote]

[quote]Catalyst Injury Management Limited
Background
4.90 Catalyst Injury Management Limited (Catalyst)35 is a wholly owned subsidiary of
ACC, established in 1998. On 1 September 2003, ACC announced that Catalyst'
long-term case management function would be given to new Long Term Claims
Units within ACC. Catalyst continues to provide other services (such as case
management of short-term claims for private organisations) that we excluded
from the scope of this audit.
4.91 Until September 2003, Catalyst managed long-term claimants specifically
selected from branches, and progressed each claimant through the Individual
Rehabilitation Plan until the claimant was assessed as being vocationally
independent. Claims were selected on the basis that Catalyst expected the
claimants to leave the accident compensation scheme within 12-15 months.
4.92 At the time of our field work, Catalyst had three offices situated in Auckland,
Wellington, and Christchurch to process claimants through vocational
rehabilitation. Of about 14,000 long-term claimants receiving assistance from
ACC, around 3000 were assigned to Catalyst and were under active management.
4.93 Catalyst' case managers concentrated on the benefits of rehabilitation for
claimants, and were expected to demonstrate the principles contained in the Code
of ACC Claimants' Rights in their contact with claimants. Catalyst' case
management practices also had to comply with the Act.
4.94 One of Catalyst' business goals was to return 2000 long-term claimants to
independence during the 2002-03 financial year. In its 2002-03 Business Plan,
Catalyst adopted several strategies in key areas to assist with meeting the
performance targets for the rehabilitation of long-term claimants. They included:
• introducing individual performance targets for case managers;
• maintaining a minimum of 55 case managers;
• providing correct and timely payments to claimants; and
• 70% of Catalyst decisions being upheld at review.
35 As noted in the Summary, we have retained our discussions of Catalyst in this report because we consider that
the lessons learned from ACC' Catalyst experience have relevance to ACC' future dealings with long-term
claimants.[/quote]

[quote]CASE MANAGEMENT AT BRANCHES
Part Four
73
4.95 Catalyst had access to and used the same systems and resources that are available
to ACC case managers – including Pathway, Informe, and the ACC intranet.
They used similar case management practices to branches, but each Catalyst case
manager had a target of a specified number of claimants leaving the scheme each
month.
4.96 Catalyst case managers needed to have additional skills to those of their branch
counterparts (see paragraph 5.35 on page 85), as their claimants often had other
issues to those managed at branches because of the length of time they had
received assistance from ACC.
Catalyst' Selection and Transfer of Files
4.97 Catalyst initially selected files based on the information contained in the paper
files, without reference to the more complete information on Pathway.
4.98 Many files that Catalyst initially selected were found to be inappropriate for
its attention, and were returned to branches. This caused disruption for
branches and claimants because relationships needed to be rebuilt. Subsequently,
ACC and Catalyst agreed that all files that were returned to a branch required the
mutual consent of Catalyst and the branch.
4.99 In addition, Catalyst implemented new criteria to select claimant files from
branches. To be selected by Catalyst, claimants had to:
• be in receipt of weekly compensation;
• require ACC assistance for more than 52 weeks;
• have a capacity to leave the accident compensation scheme in 12-15 months;
• be under 60 years of age; and
• have a recent medical report indicating a probable capacity to work and,
ideally, initial occupational and medical assessments.
4.100 Catalyst did not accept claims that were registered as sensitive or risky, or those
that involved claimants who were alcohol and/or drug dependent, or were
under a fraud investigation.
4.101 The transfer of claims to Catalyst caused unease for some claimants. Some
claimants suggested that they were not properly advised of the transfer of their
file from the branch to Catalyst. Now that Catalyst long-term claims are to be
returned to ACC, ACC should communicate closely with claimants during the
handover process.[/quote]

[quote][/quote][quote]CASE MANAGEMENT AT BRANCHES
Part Four
74
Catalyst Case Management
4.102 Catalyst case managers were aware that their decisions were constantly under
scrutiny, as a result of intense media interest in Catalyst. They described their case
management approach as requiring a combination of quality and speed to
achieve the targeted number of claimants leaving the scheme each month.
4.103 Claimant satisfaction with Catalyst' service had only recently been surveyed
separately from wider satisfaction with ACC. The February-June 2003 Catalyst
Claimants Survey showed that 42% of all Catalyst claimants were dissatisfied or
very dissatisfied with their experience of the service provided by Catalyst, as
shown in Figure 7 below. This percentage is far higher than the level of
dissatisfaction with branch performance in general.
Figure 7
Claimant Satisfaction With Catalyst' Service in General
CASE MANAGEMENT AT BRANCHES
Part Four
75
4.104 In relation to case management, 50% of Catalyst claimants were satisfied or
very satisfied that they had received the level of service that they considered
necessary to assist their treatment and rehabilitation. This satisfaction is much
lower than that for branches.
4.105 The survey also showed that Catalyst claimants were concerned with the progress
of their rehabilitation, as only 45% felt that the details in the Individual
Rehabilitation Plans were followed. Branch claimants have expressed a similar type
of concern.
4.106 The same survey compared Catalyst claimant service performance with that of the
branches, and found that 42% of claimants felt that Catalyst' claimant service was
worse than the service they received from ACC before their claim was transferred.
4.107 Specific issues identified by claimants in the survey included the frequent change
of Catalyst case managers, and not enough face-to-face contact and communication
with them. The rate of staff turnover in one Catalyst office was particularly high.
Catalyst attempted to address this by implementing a new person-specification
and a more comprehensive induction programme.
4.108 Catalyst claimants often require more intensive management than other
claimants, so ACC needs to take particular care to communicate with them regularly
and fully.
Recommendation 6
We recommend that –
ACC communicate regularly and fully with former Catalyst claimants
about progress in their rehabilitation.
4.109 ACC should make full use of the information contained in the Catalyst survey to
identify and address long-term claimants' concerns that contributed to their
dissatisfaction with Catalyst.
4.110 Claimants often considered that Catalyst' monitoring of their progress was
impersonal and process-bound. Monitoring is necessary to make sure that the
claimant is consistently attending all appointments, so that the original plan
containing all rehabilitation phases remains relevant. A strong ongoing relationship
between the case manager and the claimant is necessary to achieve the ultimate
goal of rehabilitation.[/quote]

Doesn't seam to be a change.
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#39 User is offline   MINI 

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Posted 10 October 2009 - 03:37 PM

Hi all

Does anyone happen to have any paperwork, invoices, letterhead etc in the names of
ACC Rehabilitation Ltd
Catalyst Injury Management Ltd
Workcover New Zealand Ltd

The appear to be listed as shell companies in the above documentation on the previous post.

Pleas note that:
Catylist Risk Mangaement Ltd
and DRSL both have there income and expenditure figures included with ACC as there parent body in end of year account. Probably saves them paying income tax as ACC don't have too.

Doesnt make DRSL an "arms-length" transaction by any means. How can they say they are independenct when they are reliant on ACC for their very survival and income to pay the bills so to speak.

One could spend a good part of their lives working the 134 pages of annual accounts out for 2009. It is clear that there is a huge amount of unforgiven levy debt, which is one of the first things I would look into deeper. Could be the outcome of all the Financial companies going into liquidation, but considering they can only claim the levy as an expense once they have paid it, meaning that it is not usually in the year in which it is owed........................well creates a bit of wonderment.

One would think that if ACC kept a finger of the level of debts adding up, they would also have people going after them as does every business.
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#40 User is offline   BLURB 

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Posted 10 October 2009 - 04:44 PM

I'm not sure but there may be more shareholder stuff in the off topic section

There was another company that I could never get any info on and that was ACC AON Ltd ...or it may have been AON ACC Ltd

================= Here's a blast from the past

Thursday 13 January 2005

Fran Van Helmond
RD4 Waiuku
Franklin 1852

Dr. Paul Hutchison
Port Waikato MP
Parliament
Wellington

Re: Aon, Catalyst, and the ACC.

Dear Dr. Hutchison

Dr. Percival is ACC’s branch medical advisor.
· “THE PRIMARY OBJECTION RELATES TO THE UNINATERAL CONTACT FROM DR PERCIVAL WITH DR CHEW WHO SUBSEQUENTLY AMENDED HIS REPORT”.


· “THAT IS AN INAPPROPIATE ACTION AND AGAINST THE PRINCIPLES OF NATURAL JUSTICE”.

Leanne MacDonnell, (Aon case manager) wrote:

“Files will be returned to ACC from about mid June only. I however don't
foresee a need to contact you before we receive the report from Dr Sprott.
WorkAon's contract with ACC ends in June, at no time did I ever
"acknowledge the fact Aon have lost their contract due to poor
performance". I believe quite the opposite to be true”.


If Aon did such a good job in getting ACC clients rehabilitated onto a WINZ benefit, why was their contract not renewed?

Why did The Auditor General not include Aon in their scope of investigation?

Dr. Hutchison, isn’t it time some serious questions were started to being asked about ACC Long Term Injury File management practiced at Catalyst and Aon, or would that be far too embarrassing for the National Party, as well as for the Labour Party in Election year?

Is the National Party planning on re-introducing this type of case management practices of which they (National) introduced in 1998/99?


Yours sincerely

Signed
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