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Mediation and confidentiality What happens when they have broken the code of rights not once but 3

#21 User is offline   doppelganger 

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Posted 29 April 2012 - 01:38 PM

View Posthukildaspida, on 29 April 2012 - 03:51 AM, said:

ACC's Worksafe Policy on Threatening Situations document that is in the above link is well worth reading.

We trust the same applies to clients concerns when dealing with ACC's where staff have exhibited such behavior....

Privacy, abusive documentation....

In our opinion we should all be entitled to feel safe when interacting with ACC staff & their agents in the same way they are entitled to feel safe with their clients.

Category One and Two

Claimants ACC employees who meet one of the following criteria are a significant hazard to the safety of ACC employees Claimants and/or service providers and must have their Care Indicator Box activated and recorded as Category One or Two depending on the circumstances.
Claimants ACC staff are a significant hazard if they have:

• Been or are physically violent

• A history of violence or aggressive behaviour

• Known convictions for violence

• A mental health history of violence or aggressive behaviour

• Made threats previously against ACC clients, ACCtheir staff or Agents acting on ACC’stheir behalf

• Intimidated a staff member to the extent that they felt unsafe through written abuse or verbal abuse (face-to-face or over the telephone)
• Has exhibited homicidal ideation (fantasies).

Note: Record as Category One if the claimant staff member has a primary diagnosis of a mental health illness and is under the care of a Case-Worker within a Mental Health Team.

Note: Record as Category Two if the claimant has a primary diagnosis of Traumatic Brain Injury (TBI) or a mental health diagnosis.

As each and every case manager I have dealt with is aggressive then they would need to be recorded as a category one or two. How do we find out if they have been diagnosed with mental health issues.

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