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Staff Say Acc A Bully

#21 User is offline   Tomcat 

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Posted 20 April 2004 - 01:41 PM

GREETINGS,
Thank You Jocko. I was about to post, but you have said it all for me.
It is not easy to be tolerant. But, as with everything in this life, there is a reason or cause. Not all ACC workers are willing to do what they are "bullied into doing". And do "suffer for it". But that said, they do have the right to choose. Some do choose to be "The Rectal Oriface, that ACC management demands of them"... Willingly.
It is those and their "masters" that must go. And be made accountable in the process.
Only an indepth open public inquiry into ACC will sort that out.
If more ACC workers speak up, the sooner it can be "Cleaned Up"...

I to am now being "pushed into assessments" that really are a waste of time energy and money, as it is well established after 25 years I have a Disability DUE TO INJURY, if treated correctly in the first place would not exist today.

This is coming from "head office", just as it is with the way the Court Ordered back pay is being screwed up... and due to this I cannot just go away, with a small portion of what is rightfuuly due. "They" have caused me now to want it all. Due to my principles / standards, of what is right and wrong... The $'s are only a secoundry issue.

quote from a currant BM...
"It should be DONE ONCE AND DONE RIGHT"...
another quote from ACC...
"The court has overturned all previous ACC decisions".

SO,Once again it comes down to "Pay back" for that first question on xtrahealth and what that has developed into...

Tomcat :P

"It is not wise to stomp on the sleeping Tiger's tail"
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#22 User is offline   BillyBob 

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Posted 20 April 2004 - 04:34 PM

The ACC Apple is rotting from the inside out and also from the outside in.
Inside we have the staff outside we have the claiments.
I know for a fact after speaking to several acc staff that things certainly arent well in the Branch offices.
Tauranga for example were often taking time out during work time for team bonding and would go on lunch junkets or just off to some fun place while the poor old claiments were left with no one to contact should the need arise and given the duck shove.

These lunches and fun times out for the so called bonding were apart from the weekly so called training acc have on a wednesday.
If this team bonding was needed which after the articles coming to light it was they should have been held at times it wouldnt affect the IP's on acc who may have needed contact with their cm.

The whole system sucks and im sure it will only rot so far before it all falls apart.
What happens to a rotten apple?

cheers
billybob
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#23 User is offline   ANG :) 

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  Posted 20 April 2004 - 07:17 PM

:P :D :rolleyes: Staff say ACC bully


I HAVE THE ANSWER FOR YOU ALL AT ACC

ITS ALL IN YOUR HEAD
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#24 User is offline   doppelganger 

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Posted 20 April 2004 - 09:14 PM

Hi all Jocko, Tom Cat, Easyrider, there are ex ACC staff out there that need help. Some need to get out of the ACC system but can't because of there financial position. All ACC employees either present or past do have there lives to lead. Giving out information may not be best for them. The ACC management are just not the management to ACC, but also a financial house to selected few. The give the police a big operational cost all to do with safety. This means that the police can have more manpower on the road out there in the public. Its revenue getting yes and shows that they are doing something. Media are told of success and both ACC and Police are seem to be doing there job. So placing a complaint with the police is like a stab in the dark. There is too many people to deal within ACC. So when the police have to investigate a claimant for there behaviour after years of harassment it is easy. One person to deal with the claimant. No mater what the corporation has said it will show you as a bad person and the police do not want to do a proper investigation.

We need evidence and who is better to give it than a ACC employee that has been bullied to carry out there work. This won't be over in just one day, all fixed up. No! The ones at the top will stall, Clark and Dyson will place many obstacles in the path of any investigation.

Claim managers may feel intimidated by coming to us. Many have signed declarations under duress. These declarations are not void as declarations can not be signed under duress. I am prepared and has always been prepared to help the claim managers to get there lives back to normal again. BUT!

I do agree that claim managers that have been bullied and harassed by there respective managers should be helped. Helping them can help them get over there fare that there managers have put in them. By just showing how and what they were doing and for why can be a big part of there recovery.

I do remember that I was arested for giving back to ACC what they are continuing to do with claimants. these people are going up ss with out a shovel. its only time before i get even.

Doppelganger
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#25 User is offline   bruce 

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Posted 20 April 2004 - 09:19 PM

The other side of the coin....
Man arrested after alleged threat against ACC staff

16.04.2004 NZHerald


ACC staff were allegedly threatened by an angry knife-wielding client in Rotorua yesterday.

The man walked up to staff behind the reception counter at the ACC office about 8.40am, said Senior Sergeant Dave Donaldson, of Rotorua police.

The staff saw the man approach and fled behind a security door before calling police.

On arrival police used pepper spray on the man, who was allegedly armed with a large sharp knife.

ACC staff were shaken but unhurt.

They were counselled by victim support and later reopened for business.

Mr Donaldson praised their handling of the situation.

Mr Donaldson said correct procedures were followed when spraying the man.

A 54-year-old unemployed Rotorua man is to appear in Rotorua District Court today charged with possessing an offensive weapon, two charges of assault with a weapon, and with disorderly behaviour.
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#26 User is offline   ANG :) 

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  Posted 20 April 2004 - 11:25 PM

ACC worker tried to kill herself
20 April 2004
By CUSHLA MANAGH

Former ACC case manager Willemina van Riel says her job at ACC was so stressful she tried to kill herself.


Mrs van Riel, of Invercargill, is no longer employed by ACC but she said yesterday that her memories of working in "that toxic place" were still painfully fresh.

ACC, the state agency responsible for preventing workplace injuries, has been accused of bullying and overworking staff.

Labour Department watchdog OSH has investigated and says ACC has introduced a system to manage workplace stress.

OSH is monitoring the situation and is talking to ACC about complaints of stress from staff in other ACC offices.

ACC said complaints about stress, workload and bullying had not been substantiated.

It had confidence in the systems it had put in place to manage workplace stress.

Spokesman Fraser Folster said ACC had no plans to review its systems or procedures, and it had no evidence to indicate that problems were widespread throughout the organisation.

ACC Minister Ruth Dyson's office referred all queries to ACC, saying it was an operational matter for ACC rather than something the minister would comment on. Ms Dyson was asked at the end of last year if any claims of work-related stress had been reported within ACC.

She said then that ACC started keeping statistics on employee reports of work stress last July and, to date, no cases had been reported that identified work-related stress as the "primary stressor".

Mrs van Riel faxed The Dominion Post copies of documents showing she was treated for post-traumatic stress disorder and depression after a nervous breakdown four years ago.

She said her collapse was brought about by overwork and lack of support from ACC managers – she had no history of mental illness before starting at ACC.

When she told a manager she could not cope and was feeling suicidal, she said she was told "not to be so silly".

"I remember crying in the corridor one day and I bumped into another case manager who said to me, `at least you can cry – I just go home and drink gin'."

After trying to kill herself, she left ACC and began a long course of counselling and medication.

Mr Folster said Mrs van Riel was paid the equivalent of 30 months of full pay while ACC tried to support her during rehabilitation. Eventually, she left on medical retirement.

He said there was no system of independent professional supervision for frontline staff when Mrs van Riel worked at the Invercargill branch, unlike now.

Mr Folster rejected suggestions ACC staff had bullied her or failed to be supportive
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#27 User is offline   ANG :) 

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  Posted 21 April 2004 - 08:10 AM

B)

Dyson told of ACC bullies
21 April 2004
By CUSHLA MANAGH

ACC Minister Ruth Dyson said in reply to a written parliamentary question there had been no reported cases of work-related stress in ACC since mid-2003 but a trade union told her in September about bullying in the corporation.


The National Union of Public Employees wrote to her on February 20, 2002, about workplace stress. Allegations of bullying by ACC managers were also sent to Ms Dyson in a second letter last September, before her written response.

National MP David Carter asked Ms Dyson in December if any claims of work-related stress had been reported within ACC and, if so, how many in each of the past five years. Ms Dyson replied that ACC had kept statistics on employee reports of work stress since July and no cases had been reported identifying work-related stress as the "primary stressor".

Ms Dyson's private secretary acknowledged receipt of the first letter and promised a reply, which the union said yesterday it had never received. A response to the second letter, signed by Ms Dyson, said she was concerned and referred the matter to ACC's chief executive.

The Dominion Post asked Ms Dyson yesterday why she said there had been no cases of work-related stress reported when staff concerns had been raised with her by the union on several occasions.

She said she had been asked specifically about cases – rather than allegations – of work-related stress and had replied accordingly. She denied she was splitting hairs.

ACC has been investigated by Labour Department watchdog OSH after several complaints that staff have been suffering from overwork, stress and bullying by managers. The state agency, which is responsible for preventing workplace injuries, has said complaints had not been substantiated and it had confidence in its systems to manage workplace stress.

However, several former and current staff said they knew of colleagues who had nervous breakdowns as a result of working in a stressful environment. They said problems were rife in ACC's sensitive claims unit, which has 36 staff and has handled more than 20,000 sex abuse claims since January last year.

The union's 2002 letter complains of "excessive" workloads and stress being suffered by staff in the sensitive claims unit. Though Ms Dyson's private secretary acknowledged its receipt, Ms Dyson said yesterday she might not have seen the letter.

Union organiser Janice Gemmell said stress, bullying and workload issues were also raised with Ms Dyson at a meeting in Christchurch's trade union centre last June, and again in last year's letter to ACC's human resources director which was copied to the minister.

Ms Dyson said she had received "one, two or three" letters about staff concerns and had referred them to ACC. She was satisfied with how they had been handled and she promised to refer any allegations that were raised with her on to to the chief executive.
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#28 User is offline   jocko 

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Posted 21 April 2004 - 08:17 AM

"Spokesman Fraser Folster said ACC had no plans to review its systems or procedures, and it had no evidence to indicate that problems were widespread throughout the organisation.

ACC Minister Ruth Dyson's office referred all queries to ACC, saying it was an operational matter for ACC rather than something the minister would comment on."
Why should we have to pay apart of our levies for someone like Phrases Falsehoods to do nothing but tell lies for ACC. What a ridiculous statement.
To me it is blatantly obvious now to all that there must be a truly independent body set up as a tribunal to judge all matters relating to ACC. The current situation is a real danger to the economy and our reputation overseas. The minister and the Government need to rapidly get their heads out of whatever prescription drugs they are on and start taking clean and hard measures to rectify all of the problems associated with ACC. Legal action against ACC is coming from all quarters now. Firstly with Eddie Chalecki taking out Misfeasance charges agaianst ACC staff and now ACC staff virtually entering a guilty plea on behalf of the corporation with their own charges of Bullying by their superiors. I have said it before that it is high time the Accident Compensation Commission was reformed as a tribunal independent of Government and the Corporation to oversee and act as a watchdog. It should have full powers to investigate any complaints and have strong powers to enforce accountability, honesty and fair treatment. This is the only way to restore faith in the scheme. All of us are sick to death of toothless tigers like ombudsmen,privacy commisioners, health and disability commissioners, MPs, Ministers etc. being our only avenue of complaint. We have had a total gutsful of spending our last resources trying to get a fair hearing from the ACC owned DRSL. The acts of blatant fraud and embezzlement of entitlements and the bullying would not have ocurred but for one simple reason. Lack of proper supervision.
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#29 User is offline   ANG :) 

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  Posted 21 April 2004 - 08:27 AM

:D

BREAKING NEWS HEADLINES
Click here for the latest NZ news feeds from around the world



"ACC Staff Turn On Their Masters." written by Rod Hinchco - 19 April, 2004





"Mainstream Media Join In Feeding Frenzy On ACC’s Account."

It’s almost a year ago to the day, that ACC CEO Garry Wilson first crowed about the performance of ACC, claiming that the Government Cash-cow had managed to cut claims against it by 80% and managed the same performance by having the same percentage of reviews rejected or handed down in its favor.

At that same time, he unwittingly declared that better than 200,000 New Zealanders were unhappy with their treatment at the corporation’s hands.

They were the victims he was talking about. They were the people…ordinary people, who thought they had a unique system of ‘no blame’, set up to save them the cost of litigation.

He stayed clear though, of the affect that administering a corrupt, deceitful system, designed to be changed and then manipulated to deprive people of their legal and lawful rights would have on those he drove to achieve his aims.

He forgot his own staff. As the CEO of ACC, he has responsibilities. Those responsibilities, irrespective of what legislation might or might not have been in place within ACC, included the safety and well-being of his people.

He showed scant regard for them, feeding off a shower of fresh faced cowboys with misguided loyalty in abundance, and that is about to prove to be, his Achilles heel.

It wasn’t long hours, or huge case burdens that made around 30% of them crack. It was the driving of them to perform foul, deceitful, barbaric acts against their fellows that finally brought them, and hopefully him, down.

He has the support of this ‘dollar driven’ Government, of that there can be no doubt. His Minister for one, has openly, well…as openly as she is capable, supported him and refused every attempt to have an independent inquiry into the way in which ACC operates.

The ‘hard working’, (according to the Prime Minister at least), Ruth Dyson has proven to be all-but above the law. She has repeatedly turned her back on the plight of the innocent victims of ACC’s torment, and while doing so, has assured herself of Clark’s support. But now, the floodgates have opened. Now, those who ACC relied on to administer their corrupt regime, have turned tail, and now the truth will come out.

ACC, by their own admission acknowledge that their expectations of staff have been stressful. They have admitted paying out tens of thousands in sick and holiday pay to staff suffering breakdowns, and they have made lump sum payments as well, though they have yet to admit that.

So it has not only been ACC claimants who have been driven to contemplate suicide, and even beyond that, but also staff members, sickened to their souls at what they have had to do on ACC’s behalf.

If OSH have conducted an inquiry or examination into ACC’s treatment of staff, and that is a big ‘IF’, then what possible credibility could that have, given that both ACC and OSH are administered under the umbrella of the Department of Labour.

Remember if you will, that OSH is merely an arm of the Department of Labour, who in their day, almost declared a national holiday if they got a case to stick in court.

Remember too, that OSH lied and cooked their figures to enhance their numbers and budget by adding in previously uncounted accidents to inflate their figures.

It is a fact that 80% plus of OSH’s take through the courts are from lower level fines, so low (around the $2000 to $6000 mark) that they went through unchallenged, and it should be noted, that higher level fines and penalties, of a level that is worthy of some expenditure to defend, more often than not, went against OSH. In fact, to compensate for that very reality, this Government bestowed on OSH even greater powers…a license to instantly fine up to $4000.

Former employees of ACC have come out into the open, which in itself, and under the circumstances that prevail, is a courageous step to take, but essential none the less, for their own mental health.

It is for them a time of cleansing, and of great relief, and there are many, and most of them family and friends not to mention those claimants who have suffered under ACC’s terrorism and tyranny, who will understand them, and support them.

The question is though, can this Government afford to continue to cover this up?

I doubt they can, since there are numerous individual cases that have been referred to the United Nations as breaches of basic human rights.

They are, crimes against the person.

These will surely come back to haunt Clark and the pressure must be felt by now, to go ahead with an independent inquiry before her Government suffers any more international ridicule.
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#30 User is offline   jocko 

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Posted 21 April 2004 - 08:33 AM

"ACC Minister Ruth Dyson's office referred all queries to ACC, saying it was an operational matter for ACC rather than something the minister would comment on"
Ruth Dyson is minister for disabilities. Ruth Dyson is minister of ACC. Here we have ACC staff stating they have been bullied by their superiors and forced to abuse people with disabilities. This is a gross dereliction of her duties as minister in both ministries.
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#31 User is offline   doppelganger 

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Posted 21 April 2004 - 05:12 PM

Jocko, the case managers that are having social problems in th ework place need help. like you I think that we should deal with this in a profesional way.

it would be unfare for a claim manager from the Dunedin office to deal with me as I think it be unfare for you to deal with one from Greymouth. when and if we deal with any case managers (they must come forward) then we must have a line open for them that they don't end up in a personal conflick.

you have been correct all along that the corporation is out of control
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#32 User is offline   BillyBob 

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Posted 21 April 2004 - 05:43 PM

A good start to fix this problem would be to have dyson and wilsons head on a platter .
They have both shown they are in my opinion inept at their jobs and should be cut loose or should that be culled like the stock tail

cheers
billybob
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#33 User is offline   happy1 

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Posted 21 April 2004 - 08:24 PM

Totaly agree with you Billybob.

Would love to be able to do to Dyksin and Wanka Wilson,what the Warriors have done to Ali Lautiti.!!!

But the other league clubs want Ali whereas Dyksin and Wanka Wilson are wanted by nobody and are as useless as tits on a bull.!!!

Ones a drunk and the other has to hide behind the Anglican church.!!

They dont come anymore gutless than those two.They can deny deny deny problems but bit by bit, there day is coming, when they have to face the cowardly.digraceful way they have treated the injured workers in this country.

A lawyer friend ,once told me, the A.C.C scheme is a failure because there are simply too many injured people for the scheme to be able to sustain.

To that I say -There are far far too many politicians in this country who get paid and a damn sight more than any claimant costs the country!!!!
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#34 User is offline   jocko 

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Posted 21 April 2004 - 11:50 PM

I have heard what your lawyer said from doctors Happy1. But ACC has just stated that it spends $750,000 on compensation and one billion dollars on rehabilitation. It is only a small group of policy holders, the long term ones, that they are targetting. The annual cost of long term claimants is not that high. It is the long term liability they are using as an excuse. Creating a mythical debt that no one can be absolutely sure of. What if a pandemic like sars were to wipe most of us out next year would Gary Wilson give all levy payers a refund?
One billion dollars on Rehabilitation. Yet we can not get any. It goes to an army of parasites labelled service providers. Career Practitioners. A member of The Career Practioners Association of New Zealand. What? What in Gods name is a career practitioner? How much of the one billion dollars does this association get from ACC? The payments to ACC approved vocational assessors and ACC approved Medical assessors are nothing more than back handers for services rendered as part of the corporations EXIT scheme. Yet ACC lists them as a debt gainst the policy holder under "Cost of claim so far" in the rehabilitation programme they are bullied in to again, with threats of non compliance, from case managers who are being bullied in to issuing them. While their workmates who love doing it get favouritism and all the perks for behaviour that would not be tolerated by the SPCA. What kind of society turns on the maimed and permanently disabled like this? Where the bloody hell is our "Hardworking and competent Prime Minister" on this? You know, the one that accepts the resignation of one liar and immediately hires another? Where do you go for shelter? Ten to one the next group to complain about work over load and stress will be ACCs "Spokespersons" The spin doctors with the brown stains on the front of their shirts. I can just picture Frases Falsehoods being carted off by mental health gabbling "ACC is wonderful! ACC is Great! Allah Be Praised!" He must really be being bullied something ferocious Hap, he is way overworked in the bullshit department!
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#35 Guest_ACC's Nightmare_*

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Posted 22 April 2004 - 11:51 AM

Attn: All ACC Staff.

Did you miss the TV1 News , 1030pm 19th April 2004
about your employer bullying your fellow staff??

no worries, download it from here.
Acc Bully Windows Media File, 2.7mb

ACC Bullies Staff
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#36 Guest_IDB_*

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Posted 22 April 2004 - 02:02 PM

Staff accuse ACC of bullying

Posted Image

Related Video
Investigation into claims of bullying and overwork made against ACC (02:05)
Apr 20, 2004

The government agency that deals with thousands of workplace injuries every year is itself being accused of bullying and over-working its staff.

ACC is being investigated over six complaints from current and former workers who say they have been forced to take time off or quit because of huge workloads and bullying.

One complainant, "Jan", who resigned earlier this year, says it was the most abusive, undermining and unprofessional place she has ever worked in.

"I would say it's the worst place I've ever worked in," she said.

There have been a total of six complaints with most complaints being lodged by those working in the sensitive claims unit where 36 staff have handled more than 20,000 sex abuse cases since January 2003.

Employees say they had been asked to work long hours and when they complained to managers about being stressed, they were not taken seriously. The employees also claim there was daily bullying.

Janice Gemmell of the National Union of Public Employees says she is aware of many people who have suffered work-related stress.

"There've been people...that have suffered from post-traumatic stress and there have been people off work for extended periods because of stress," Gemmell said.

Gemmell says many have had to go onto medication and some have suffered from depression.

The ACC website gives advice to employers on how to cope with stress and work-place bullying, and in a statement said that "the very few complaints have been directly related to poor performance".

Labour Department watchdog Occupation Safety and Health (OSH) is also investigating the claims.

"The fact that we've had six complaints from three offices does mean that there's a widespread concern amongst staff from ACC, and that clearly does give it an additional focus," Mike Cosman of OSH said.

ACC says it has a successful system in place to deal with stress that involves external supervisors working with frontline staff, but some say the situation has not improved.


http://tvnz.co.nz/vi...8%3fformat=html
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#37 Guest_IDB_*

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Posted 23 April 2004 - 01:32 PM

PSA talks with ACC on workplace issues
Friday, 23 April 2004, 12:04 pm
Press Release: Public Service Association


PSA talks with ACC on workplace issues

The major union representing workers in ACC with over 600 members is actively engaging with ACC to resolve workplace issues, PSA national secretary Richard Wagstaff said today.

Richard Wagstaff said the employer and the union were due to go into negotiations in two weeks time and high on the list of issues to discuss were workloads and the associated pressures facing our members in delivering services to the public”. “The PSA has an active dialogue with the ACC Chief Executive directly over these and other issues. The union is committed to supporting our members on issues relating to workplace behaviour and culture and ACC is no exception. ACC understands that PSA members can and will raise issues with their PSA delegates in the expectation that the Corporation will respond constructively to any concerns.”

“Internationally Unions are responding to growing demands by members to improve the quality of the workplace environment. The PSA is experiencing the same and we are developing training resources to support delegates and members dealing with workplace bullying. The PSA has also taken the issue up with the State Services Commission to discuss ways of making workplaces safer. Much remains to be done”.

http://www.scoop.co....0404/S00155.htm
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#38 User is offline   jocko 

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Posted 25 April 2004 - 09:07 AM

Dr Smith says methamphetamine is a very dangerous drug.

He says it impairs the capacity for logical thought, induces bizarre behaviour and psychotic thoughts, and is commonly associated with violent behaviour.
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#39 User is offline   jocko 

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Posted 25 April 2004 - 09:16 AM

Now where is it I have met people that fit that description? Oh, thats right! It is interesesting to see ACC staff exhibit the same symptoms as Mongrel Mob members on methamphetamine.
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#40 User is offline   Easyrider 

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  Posted 25 April 2004 - 10:50 AM

Just how effective are the Unions with ACC and the work place problems. You have had Unions staff on the ACC board of ACC for many years. First Mr Ross Wilson himself. And for the past few years Mr Ray Potroz, who is also Chairman of DRSL, Mr Potroz was Sectery of the dairy workers union untill recently, he is till with the Union movent in other roles. Now if the union movement had such high ideals how come they still let ACC shaft the workers on ACC, then the workers that refuse to do the dirty work. Mr Potroz i challenge you to release a press statement on these matters.
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