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Staff Say Acc A Bully

#1 Guest_IDB_*

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Posted 18 April 2004 - 11:41 PM

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Staff say ACC a bully
19 April 2004
By CUSHLA MANAGH

ACC, the crown agency responsible for preventing workplace injuries, has been investigated for bullying and overworking staff.

Labour Department watchdog OSH confirmed it had received complaints of stress, work overload and bullying within ACC. It said it had investigated the complaints and was still monitoring the situation. As a result ACC had introduced a system to manage workplace stress.

But ACC said complaints had not been substantiated, and it had confidence in its systems to manage stress.

However, staff told The Dominion Post they knew of colleagues who had nervous breakdowns as a result of working in a stressful and persecuting environment.

A former case worker said she was still on anti-depressants months after leaving ACC. She knew of a colleague who had been diagnosed with post traumatic stress disorder, a condition usually associated with war veterans or the survivors of very abusive situations.

Other allegations include:

* A staff member, labelled a trouble-maker after challenging workloads, was required to write a log every 15 minutes of what she was working on, forced to have 10 performance reviews in three months and work in her own time to complete the workload expected of her.

* Death threats against ACC case managers from angry claimants not being taken seriously. In one case, a former case manager said she was forced to continue working with a client who had threatened to harm her.

* Staff concerns about increasing workloads being brushed aside.

* Staff who question their own ability to cope being asked to undergo psychiatric assessments.

* Volatile relationships between staff and management, characterised by mistrust, a culture of blame, favouritism, and crisis management.

Former and current staff said problems were especially rife in ACC's sensitive claims unit, which has 36 staff and has handled more than 20,000 sex abuse claims since January 2003.

Staff had quit because they could not stand working there any longer. Some had been made to sign confidentiality agreements.

One woman said she used to have panic attacks and suffer from chest pains and nausea at the thought of going to work. She regularly saw colleagues break down in tears after being harassed by managers.

Information from ACC shows that nearly a third of sensitive claims unit staff have resigned, been sacked, seconded or transferred out of the unit since the start of last year. Ten staff, including five from the sensitive claims unit, had received payouts since the start of 2003 totalling $139,249 with the biggest payout $36,052.

The sensitive claims unit hit the headlines last year when five staff were sacked for circulating an e-mail cartoon of a whale penis.

Last year ACC Minister Ruth Dyson said there had been no cases of work-related stress reported within ACC in the past five years.

National Union of Public Employees organiser Janice Gemmell said she was concerned at the number of staff who had left the sensitive claims unit under "difficult circumstances".

In June last year she wrote to OSH requesting an urgent investigation into bullying and workload issues, as she feared for the mental wellbeing of some staff in the sensitive claims unit. "It is our view that the management culture in this organisation uses both bullying and standover tactics, making the work environment unsafe."

OSH general manager Bob Hill said it had received three formal complaints about stress, work overload and bullying in the sensitive claims unit. It investigated and as a result ACC had introduced a system to manage workplace stress.

ACC spokesman Fraser Folster said ACC had systems in place for managing stress and provided professional supervision for case managers distressed by claimants' experiences. It had hired extra staff and acted to reduce the workload within the sensitive claims unit.

http://www.stuff.co.nz/stuff/dominionpost/...98a6000,00.html
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#2 User is offline   Kiwee 

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Posted 18 April 2004 - 11:50 PM

wot about us poor bastartds distressed by our experience of acc, no counseling or $32K payouts for stress or ptsd for us poor sods
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#3 User is offline   Tomcat 

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Posted 19 April 2004 - 12:47 AM

GREETINGS,
The Dom Post, article proves a sound point.
I have heard much of the same from some ex ACC employees.
Starting at the top. A major "Clean Up" is in order. Not all ACC employees are "Corrupt". The "Good Ones dont stay, or last long. Some who have been "unfairly treated or made redundant", have had their day in court,
with success... Havent been able to get info on this, yet. "The GAG" has been applied.
TC.
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#4 User is offline   accvictim 

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Posted 19 April 2004 - 02:41 AM

The first to be sacked, should be Dyson then Wilson and all managers who`ve been with the corperation since 1991, when the corruption started.

Bullying and standover tactics is a culture in this corrupt department, now it seems not only injured claimants are being dealt this treatment, but the lower end staff also, big difference is they are receiving 36k payouts for their stress and inhumanity.

WHAT ABOUT THE INJURED CLAIMANTS WHO`VE LOST ALL, THEY GET NOTHING
FROM THE ROTTEN SODDING BASTARDS!!!

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#5 Guest_IDB_*

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Posted 19 April 2004 - 08:34 AM

These people should be held to public accountability for the
actions of ACC

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#6 User is offline   Tomcat 

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Posted 19 April 2004 - 03:14 PM

GREETINGS,
ACC BULLIES. On KCC FM news. Northland.
Its good to see that its not just us claimants. being subjected to this "garbage".

All ACC employee's, past and present, should Speak Out, Now.
This is only the tip of the "iceburg" on this issue.
Names of these Bullies need to be made public.

Tomcat
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#7 User is offline   jocko 

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Posted 19 April 2004 - 03:45 PM

If you can stand back and look past your own anger in to the reality, the hard fact of the matter is these people have been just as badly abused as us. What kind of animals would force people to do their evil work for them? The scum that fill Shamrock house. I feel sorry for these people. But there are some who enjoy it, like Ruth Dyson. Who says she would not part with the "Poisoned chalice" for anything in the world. Take heed, this is part of a trickle to the media in preparation for the release of the Catylist report. Remember me telling you all about the bullying hotline? Now wasn't it nice of someone to think of that and open up the can of worms for us. This is the breakthrough we needed. Now people can see we are telling the truth. I do hope they get compensated Accvictim. If they do, we can all say. "Hullo?"
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#8 Guest_IDB_*

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Posted 19 April 2004 - 04:45 PM

This article published on p.A1 of Wellington's Dominion Post today was written by Cushla Managh.

Cushla would like to hear of examples of bullying of claimants by ACC staff.

She can be contacted by:
Phone: 04 474 0205
Fax: 04 474 0350 (MARKED CUSHLA - URGENT IN LARGE PRINT PLEASE)
[email protected]

Please pass this on to others you know
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#9 User is offline   doppelganger 

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Posted 19 April 2004 - 06:11 PM

the radio just claimed that the union that repersented some ACC staff had several complaints and the situtation well under hand

think some one in the union is looking after No 1

Doppelganger
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#10 User is offline   happy1 

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Posted 19 April 2004 - 08:18 PM

I smell a new code of A.C.C staff rights being announced by a beaming Ruthie Dyksin.

It`ll be poorly written and be as much use as the code of claimants rights !!!!!!!!!!!!!!

Bullies will be told not to bully [or be so obvious doing it ] and preferably perfected on claimants first.That`ll stop the bullying or so a drunkie Dyksin hopes so .

If you drink ,drive and Bully -you`re a bloody idiot !!!Aye Ruthie !!
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#11 User is offline   accvictim 

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Posted 19 April 2004 - 08:45 PM

There is definitely a rat in this one, because none of those CM`s have had the stress and abuse they deal out to their injured claimants.

Although it stands to reason: those CMs get bullied by team leaders etc, so who better to take it out on than,,you guessed it,,,,,,,THE INJURED VICTIM.

And yes there will be a draft from Dyson,, overnight, and implemented immediately, and also to the detriment of the injured who have suffered sooooo much at the hands of theses bullying TYRANTS.

LET THERE BE LIGHT AT THE END OF THIS MORBID TUNNEL.

Our entire family is praying for justice in this negligent corrupt ACC.

My 80yr old mother says "ACC is reminiscent of the Nazis regime WW2, and has no place in NZ".
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#12 User is offline   doppelganger 

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Posted 19 April 2004 - 09:51 PM

Quote from radio news ; union rep janice __________ claims that the OHS report that says that things that have improved to her obversation there has been no improvement.
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#13 User is offline   doppelganger 

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Posted 19 April 2004 - 10:35 PM

Now there is a report that is coming out soon. Crying wolf before it comes out. Just wonder what is in this report and why the claim managers are only coming out with the bully and overworked now. I can understand that most of the ACC are on some kind of medication. Its there cheep way to get drugs. They have all the medical symptom in front of them and after the Doctor has put them through the tests, giving them drugs to alter there minds will make them perform better than ever. Of cause these drugs are addictive and case managers often use this against their clients. Well there is also something else that was requested and this might just be making some of the case managers panicking. The ministers office would have had that letter and requested this information by now from the corporation. Now it wouldn't take long before the staff were notified of the request. Now the information showing the EXIT procedures are on this site. A copy of these are in the ministers hands and why have I asked for all policy's and procedures? I need to confirm if one group of my claim managers were working out side the policy and procedures.

Monday, 12 April 2004

Ms Ruth Dyson
Minister of Accident Compensation
Parliament Buildings,
Wellington.

Dear Ruth,
It had come to my attention after reading the '2003/04 Estimates Vote ACC report or the Transport and Industrial Relations Committee' that you were looking for a document that had been produced especially for organisation like the ACC and the medical professional's that do assessments.
As the International Committee of Occupational Health is a world wide organisation with respect from all out trading partners it is no reason why this document is not used now while the Medical Council get its own 'Code of Ethics for Occupational Health Professionals' into operation. http://www.icoh.org...._ethics_eng.pdf

I enclose a copy of a report from the Physicians of Human Rights about "Dual Loyalty and Human Rights that should be read in conduction with the above document when making any code.http://www.phrusa.or.../dl_intro.htmll

As for a check to see if the corporation has been working to the legislation could you please have a copy of the corporations code, practices, policy's and procedures that the Corporation staff use to carry out the work in the supplying the rehabilitation and compensation. It was also noted that in the 2001/02 Vote ACC Report for The Transport and Industrial Committee that the Corporation staff had 'Staff Training" the action of most of the Claim Managers are at times not acceptable to the public in general.
Ms Dyson it has just came to my attention that you are not able to stop the "EXIT" process of policy holders entitlement. Ms Dyson removing the Vocational Independence section Between 107 and 114 would remove the legislation that is being used for the Exit of policy holders entitlement. Mr Wilson is claiming that all that are Exit from the Entitlements have been successfully rehabilitated into employment presumably earning above the entitlement under there injury.
I request the Corporations Policy's and Procedures under the Official Information Act to confirm that the enclosed Policy's and Procedures are correct. There is also a News item that claims that management were receiving 'bonuses' I know that it has been reported that corporation staff do not receive bonuses. In the documents it will show either the corporation staff receives bonuses or not and how those bonuses are calculated if at all.
Yours faithfully

doppelganger
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#14 Guest_IDB_*

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Posted 19 April 2004 - 11:02 PM

remember this?

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Doctors put ACC bullies on blacklist

SUNDAY , 13 OCTOBER 2002

By PRAVIN CHAR
Doctors are blacklisting some ACC case managers, whom they claim are seeking biased medical assessments to get patients off the scheme.

Professor Des Gorman, head of occupational medicine at Auckland University, said Accident Compensation Corporation case managers had approached him to produce this kind of report.

To avoid accusations of being "ACC hitmen", he said the university had compiled a blacklist of managers it would no longer deal with.

"As soon as we suspected we were dealing with managers who were after a particular outcome, that we were being used, we didn't deal with them. In other instances they have got angry when they didn't get the report they wanted."

Gorman's claims have been backed by medical experts across New Zealand.

Dr Harvey Williams, a Christchurch psychiatrist who has patients referred to him by ACC, described the problem not as "bad apples" but as a "bad culture".

"I think at times the ACC think they are buying a report rather than paying for a report. The whole ACC thing is to get as many people off their books as possible.

"When one case manager received a report there was a lot of disappointment because it wasn't what she wanted. I felt the best way to deal with it was for her to put it in writing - wisely she didn't do that."

Dr Peter Robinson, senior lecturer at Auckland Medical School and formerly the ACC's corporate medical adviser, now runs the Medical Protection Society. He revealed he too had blacklisted several ACC managers.

"I will now accept referrals from only about four case managers who I know and trust and have blacklisted at least half a dozen," he said. "There is an inference that certain opinions are expected and there are people whose opinions are not balanced.

"I had a recent situation where I was told by ACC to amend my report. I have gone back to them saying I will answer queries but I will not change my opinion."

There were suggestions case managers were given bonuses for putting people off the scheme.

Wellington occupational and aviation medicine specialist Peter Dodwell, who has handled hundreds of ACC cases, believes the managers are simply following orders.

Wellington barrister Hazel Armstrong, a former ACC board member involved in medico-legal litigation for more than 15 years, said it was increasingly difficult to get an independent medical opinion.

"The majority of case managers I have dealt with are looking for ways of getting people off the scheme."

But ACC chief executive Garry Wilson said he was unaware of any inappropriate behaviour by case managers.

"ACC uses more than 1000 doctors or medical academics for assessments of claimants and none has contacted ACC expressing concerns about the conduct of ACC staff," he said.

Any doctors who had concerns about ACC should go to him, he said.

"ACC finds it difficult to believe doctors or medical academics feel pressured by case managers."

ACC Minister Ruth Dyson refused to comment but National's ACC spokesman Dr Paul Hutchison insisted an investigation was vital, saying constituents had complained about ACC decisions.
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#15 User is offline   jocko 

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Posted 20 April 2004 - 12:18 AM

This is the most dramatic event to happen in our favour. I can understand your anger and having no sympathy for them. Name the worst case managers at Greymouth and they have been mine. I am trespassed and banned for abusing them. But we have to accept that these people in their own right have been abused in a way that can only be described as sinister and evil. Glen Bradley was my case manager 9 years ago,her ex hubby was a mate and Glen herself was a quiet and polite person. She assisted as a trainee in the preparation of my rehab plan when I bought the boat and provided Physio etc. without complication. I had no contact with her until a couple of years ago and in the intervening years ACC had turned her in to a monster. Paula Bull, the branch manager who gave me heaps of grief as branch manager told me after she left she would never work for them again. The question is are we going to offer support for these people. I think we should.
The trip with ACC is an absolute debacle that has affected all of us, policy holders and case managers. The corrupt culture behind ACC corporate policy makers is now undeniable thanks to these people speaking out. Look at what this has done for us. It has solidly reinforced everything we have been saying here.
What we have exposed is fraud on a grand scale in ACC. It has the potential for having a disastrous effect on the countries economy but it must be stopped and swiftly. On its present course the potential for litigational disaster that could ruin the scheme can only increase and pave the way for privatisation. I am suggesting invite these people who have been bullied to join us and put their evidence along with ours. United we stand, are our doors open to anyone who has been abused by ACC? Or is our invitation to whistle blowers a mockery? Case managers are dog soldiers, I want the Generals. I want the bastards who turned a coast girl in to a hard nosed bitch and a persecutor brought to justice. Read the crap that they put them through if they spoke out. There may be one or two who are brave enough to post here. If they would I will show forgiveness and compassion and understanding. I want them on our side and I wouldnt mind betting these people are genuine and would make good allies. Offered our support they might be prompted to join us and help right the wrong they have been forced to be part of. cheers jocko
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#16 User is offline   Shannon 

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Posted 20 April 2004 - 08:17 AM

Hi I'm back
Sorry Jocko I totally disagree with you on this one.
Nobody and I mean nobody but them snivelling little selves applied for those jobs.
If they didn't like the atmosphere they should have had the balls to leave. Who forced them to stay??? weak little pricks
Instead the snivelling bags of shit treat us so inhumane no respect no care. To hell with them all as far as I'm concerned.
Let them burn in hell cause I feel like I have been to hell and back year after year after year because of these mongrels and there antics.
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#17 User is offline   happy1 

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Posted 20 April 2004 - 09:26 AM

I have a friend who has a relative working in A.C.C `s corporate office.

I recently made the comment to, my friend ,as to how relly like working for
A.C.C.???

The reply ,"well it pays the bills".

This has left me wondering just how many staff employed by A.C.C are so desperate that they are prepared to turn a blind eye as long as their bills are paid!!!

Still I suppose they`re getting paid -MOST CLAIMANTS ARENT!!!!!
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#18 User is offline   Easyrider 

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Posted 20 April 2004 - 09:30 AM

Jocko, Well written mate, yes what you have just said is correct we are here to help Victims of the monster that has grown out of what was once the best system devised to help people. No matter what side of the counter people stand we must be prepared to help and support all.Any ACC staff that needs the support to overcome difficulties with your system that has now turned on you, please fell free to contact any of the support groups throughout the country where you will receive the support your master will wish to deprive you of.
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#19 User is offline   jocko 

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Posted 20 April 2004 - 10:57 AM

The biggest part of me entirely agrees Shannon! But as Happy says there are probably a lot who are caught up in it and are stuck there and trapped financially. How many of us do things under the threat of non compliance solely because we can not afford to lose our entitlements? Mate last year I lost my boat and business and was adjudged bankrupt because of the case managers at ACC. I have lost close to half a million dollars. But if ACC bullies me with non compliance threats to do another assessment I will go through with it otherwise my kids will go hungry.
These people are in the same position. A tolerant stance and offer of support will do us more good in our fight for justice than pouring salt in their wounds. I was saddened and perplexed as to why case managers were so invariably out and out mongrels. These people have given back my faith in human nature by speaking out.....................................................Behind the ostensible government sits enthroned an invisible government owing no allegiance and acknowledging no responsibility to the people. To destroy this invisible government, to befoul the unholy alliance between corrupt business and corrupt politics is the first task of the statesmanship of the day." Theodore Roosevelt, April 19, 1906
It is the states evidence from claims managers and medical assessors that is providing the tools for UNUM prosecutions. Please think hard about this. We are strong now. How will we look with posts from case managers on our side agreeing they were forced and bullied in to treating us the way they have? I fully expect to cop some flak from what appears to be a turncoat stance. But do not get me wrong. There are thousands of New zealanders who have been cheated out of their entitlements by the psycopathic case managers, no doubt the ones mentioned in the report as getting favouritism. The ones that enjoy their evil work and stay with ACC because they love it. These people offer a means to getting rid of them and prove what we have been saying about persistently bad case managers. Thanks Easyrider and Shannon I am not knocking you in any way, like I said I agree and it is not easy being tolerant for damn sure. cheers jocko
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#20 User is offline   accvictim 

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Posted 20 April 2004 - 12:40 PM

YEAH!!!,,,WELL I LOST MY HOUSE, FAMILY, INSURANCE POLICIES, MY BUSINESS, HAD TO MOVE AWAY FROM MY FRIENDS, ENDED UP IN A CARAVAN PARK!,
IF YOU THINK I AM A PHSYCHOLOGICAL MESS,,YOU`D BE RIGHT.
ACC, YOU F`ers, YOU TOOK OUT A GENERATION OF MY FAMILY AND IF YOU THINK WE WILL EVER GIVE UP, THINK AGAIN,, YOU KNOW DAMN WELL WHO I AM!.

I SAY LET THE WORST HAPPEN TO THESE MONGRELS,

CAN I HAVE THE FIRST KICK PLEASE ??????
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