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Petition launched for ACC Inquiry

#1 Guest_Gone Walkabout_*

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  Posted 22 September 2003 - 12:40 AM

Petition launched for ACC Inquiry
The Green Party urges you to support the petition launched by ACC claimants groups calling for a Parliamentary Inquiry into ACC’s claims management.

Sue Bradford has been attempting to get such an Inquiry convened since 2002, in response to the number of complaints she receives about how ACC treats claimants

A copy of the petition can be downloaded from the Greens Website
http://www.greens.or...al/Petition.pdf


or you could get it here.

Attached File(s)


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#2 User is offline   fairgo 

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  Posted 19 May 2004 - 09:25 AM

Ok I have an idea. Over the next few weeks we should continue to collect signatures on the petition. (I think it should be up on the board but I will check so we can download new copies.)

After Sue Bradford has presented the large petition we can then do the following.

The idea is that with additional signatures that we can collect over next few weeks, we divide them up in to many small petitions, even as little as 1 sheet, and have local people front their nearest Government MP asking them to present each small petition.

That would be a good reason for claimants in each area to meet their local Government MPs, talk with them about their issues, and give the MPs some awareness of their concerns. I know this has been raised in Acclaim Otago meetings and this will give us a focus for that.

While MPs are not obliged to present any particular petition, there is a potential negative publicity prospect for any who refuse.

So what do you think? Of course if you have already signed the first petition you can't sign the second one but with all the publicity lately there will be many members of the public who would be willing to sign I'm sure...

If you want to contact me privately you can do so on
[email protected]
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#3 User is offline   ANG :) 

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  Posted 19 May 2004 - 12:07 PM

<_<
WHAT HAPPEN TO THE LAST TIME WE DID THIS ?
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#4 User is offline   fairgo 

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Posted 19 May 2004 - 01:31 PM

That petition is going to be presented in the next couple of weeks by Sue Bradford. This is in addition. Sort of a follow up plan. Go to the other link and read what I have posted there.
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#5 User is offline   agroman 

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Posted 31 May 2004 - 01:28 PM

ANG :), on May 19 2004, 12:07 PM, said:

<_<
WHAT HAPPEN TO THE LAST TIME WE DID THIS ?

Must agree with Ang on this one we have signed petitions before and what????
Have also attended meetings chaired by Sue Bradford and she wasn`t interested in what was said and was asked for her opinion on the suicides relating to claimants and wouldn`t get involved with that either.
So I supose elections are coming up and they will do anything for a vote..........but if she wasn`t interested then what is in it for her now??????
Agroman.
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#6 User is offline   twostickswalking 

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Posted 31 May 2004 - 10:06 PM

in my opinion sue bradford, needs a timely reminder on the why she entered
parliament to begin with, does she too easily forget the protests, and the hairpulling
and fistycuffs she had to endure, to make her that person, who stood for fairness
and justice, or has she traded her principles, for a fat pay packet
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#7 User is offline   agroman 

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Posted 01 June 2004 - 09:25 AM

twostickswalking, on May 31 2004, 10:06 PM, said:

in my opinion sue bradford, needs a timely reminder on the why she entered
parliament to begin with, does she too easily forget the protests, and the hairpulling
and fistycuffs she had to endure, to make her that person, who stood for fairness
and justice, or has she traded her principles, for a fat pay packet

Good on you twowalkingsticks that is my thoughts on her as well.
Have had toooooo much trouble with two faced people and she comes into that caterory as far as I am concerned.
Didn`t want to help last year or the year before why now??????As you say she has got used to the pay packet!!
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#8 User is offline   flowers 

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Posted 01 June 2004 - 12:41 PM

All help gratefully accepted regardless of politics as the difficulties affect folk from all walks of life.
There is an old saying in the navy and that is: DONT piss off the cooks, and in this case all mp's are cooks.
Although relatively inneffective in my case at least they went in to bat and for that they get my respect.
So please folks try not to look a gift horse in the mouth as every little bit helps.
This is my opinion only but I believe slagging off the poeple who offer to help is suicidal..
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#9 User is offline   fairgo 

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Posted 02 June 2004 - 08:26 PM

As I said before the reason the petition was held up was because the Auditor General's report was held up. The AG report has been released and therefore the petition is to be presented.
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#10 Guest_IDB_*

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Posted 17 June 2004 - 01:11 PM

Posted Image

Petition calls for a 'fair go' from ACC
Thursday, 17 June 2004, 12:42 pm
Press Release: Green Party


Petition calls for a 'fair go' from ACC

Green MP Sue Bradford today tabled in Parliament a 523-signature petition that calls for a Select Committee inquiry into ACC's claim management practices.

"While I welcome the Auditor-General's recent report into ACC, many claimants' groups and the Greens believe its brief was too restricted in scope," said Ms Bradford, the Green Party's ACC Spokesperson.

"A serious investigation is needed into the quality and nature of rehabilitation provided through ACC, the way in which ACC administers the Vocational Independence Assessment process and the adequacy or otherwise of present ACC legislation in dealing with this and other issues around rehabilitation.

"Although the Green Party supported the Government's legislative reforms of ACC in the last Parliament, we believe there are still big problems in the way claimants are being treated. In particular, there seems to be an underlying agenda that places a priority on getting people off income-related compensation as soon as possible, but without ensuring that rehabilitation is adequate or complete.

"Any inquiry should also look into the adequacy and propriety of ACC's contractual arrangements with outside providers of rehabilitation and health care - it is important that not only ACC itself but also the organisations it engages are actually treating people well and in accordance with the law," said Ms Bradford.

For information on the petition itself contact Denise Powell at [email protected]

http://www.scoop.co....0406/S00250.htm
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#11 Guest_IDB_*

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Posted 27 July 2004 - 12:20 PM

This was in 2003. The ACC Minister has left wide open a number of topics and issues that can be replied to in acclaim media releases. A lot of the ministers reply can be torn apart.

Quote

The seven most common complaints recorded by ACC’s Office of the Complaints Investigator (OCI), over the last 6 years are:

· Discourtesy or disbelief by ACC staff
· Delays in processing claims
· Overall management of claim file
· Weekly compensation stopped
· Correspondence not replied to / calls not returned
· Delays in payments
· Cover declined


keeping in mind the ACC CEO Gavin Robbins statement made in 1996 that claimants will be moved to winz ( and therefore the tax payer) to save $400 million dollars ( levy payers funds).



Quote


QUESTION FOR WRITTEN ANSWER DUE 25 FEBRUARY 2003



504  Phil Heatley to the Minister for ACC:


What changes have been put in place by ACC as a result of the seven most common complaints filed with the office of the complaints investigator nationwide in the last 6 years?

REPLY:

Hon Ruth Dyson (Minister for ACC) replied:


The seven most common complaints recorded by ACC’s Office of the Complaints Investigator (OCI), over the last 6 years are:

· Discourtesy or disbelief by ACC staff
· Delays in processing claims
· Overall management of claim file
· Weekly compensation stopped
· Correspondence not replied to / calls not returned
· Delays in payments
· Cover declined


ACC has undertaken a number of activities to address identified areas of complaint:

· Discourtesy or disbelief by ACC staff
ACC has implemented a customer service training programme which has as its goal  improved behaviour and practices of staff.  In particular the programme focuses on how to improve communication with stakeholders.  All ACC staff have been trained in customer service techniques, and the training will be ongoing.

· Delays in processing claims
ACC has moved to accept claims electronically and today nearly 40% of all claims are received and processed electronically.

ACC has substantially reduced the time taken to register and process new paper based claims, so that more than 95% of paper based claims are processed on the day they are received by ACC.  Further advances in the technology used mean that, in many cases, ACC will be able to contact claimants on the day following their initial injury or the day after they visit their treatment provider.

Delays in processing most claims are minimal.  Where there are problems, they relate to the more complex areas of medical misadventure where it is necessary to seek expert medical reviews and opinions before cover can be accepted.

· Overall management of claim file
As a result of the specific problems identified, a regular weekly staff training programme has been introduced throughout ACC’s network of branches.  Staff resourcing has been examined and ACC has reduced the number of active claimants managed by case managers from 90 plus to 70-75 today.  This enables more proactive case management and better overall file management.

· Delays in payments
ACC is currently centralising entitlement payments in some locations, with the objective of creating units of greater size to improve timeliness and accuracy of payments to claimants.

Timeliness of initial weekly compensation payments is a key performance indicator for each Branch, and has been reduced from 12-15 days on average to less than 5 working days.  A key focus of Branch and Contact Centre activity is ensuring that delays in this area are minimised.  The phone interview process used by ACC means that there is no longer a need for most claimants to complete manual claim forms to get weekly compensation.

The main reasons for the late payments that do occur are largely outside the control of ACC, i.e.:
· Delay in getting information about time off work from the health care provider to ACC.  ACC cannot provide entitlements when it has no information about the claimant’s incapacity.  ACC is working with providers to smooth out this process and, in future, to enable medical certificates to be provided electronically.
· Delay by employers (particularly smaller employers around weekends and holiday periods) in getting earnings details to ACC to support weekly compensation payments.  In this case, it is now standard practice for ACC to pay an advance to the claimant pending receipt of the full earnings details.

· Cover declined
Cover can be declined for a number of reasons, not least that the claimant’s condition is not related to an injury.

ACC now attempts to resolve issues over cover by calling on either the provider or the claimants to explain their positions.

Claims will also be declined where key claim details are missing and ACC is unable to contact the claimant, or the claimant declines to supply the missing information to ACC.  In these circumstances, ACC has few options but to decline cover.

· Code of ACC Claimants’ Rights
The Code establishes eight claimants’ rights, including the right to be treated with dignity and respect, to be treated fairly and have their views considered, and to be fully informed.  These rights are designed to meet claimants’ reasonable expectations every time they contact ACC, whether by phone, letter or face-to-face.  Each right is accompanied by specific obligations on ACC to ensure the rights are met.

It is envisaged that the Code will enable ACC to develop a stronger relationship with claimants and that it will give claimants increased confidence that ACC will handle their claims appropriately and sensitively.  The Code also sets out a detailed complaints procedure, including a framework for resolving issues and concerns as they arise.

In addition to the introduction of the Code, ACC has initiated the creation of a Consumers’ Outlook Group.  The Consumers’ Outlook Group is being established to formalise ACC’s relationship and communication with claimants.  Although this group will consider the needs of all claimants, it will have a particular focus on long-term claimants.



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#12 User is offline   Tomcat 

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Posted 27 August 2004 - 05:31 PM

Result is here, pdf file. Petition 2002/121

http://www.clerk.parliament.govt.nz/Public...ommitteeReport/
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#13 User is offline   Tomcat 

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Posted 27 August 2004 - 08:18 PM

Report re Petition for Inquiry

Attached File(s)


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#14 User is offline   doppelganger 

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Posted 27 August 2004 - 09:23 PM

mary go around.

this is too hot for this committie to handle. may be that they know the results already. Even they might know more about the AG report that was in the report
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#15 Guest_IDB_*

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Posted 26 September 2004 - 08:21 PM

reposted:

fairgo
Posted: Sep 26 2004, 05:47 PM

From the ODT 25.9.04
Couldn't find it online....hhhhhhmmmmmmmm
anyway more than one way to skin a cat so have attached it.

Posted Image
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#16 Guest_IDB_*

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Posted 24 October 2004 - 07:31 AM

Doyle says inquiry delay indicates corruption
By Jason Dowling
October 24, 2004

The State Opposition Leader has queried a delay in the completion of the Fitzgerald inquiry into a leaked police document, saying the former royal commissioner must have uncovered "devastating" levels of corruption in Victoria Police.

The Sunday Age revealed last week that the Ombudsman did not expect Tony Fitzgerald's inquiry to be concluded before early next year.

Robert Doyle said the six-month delay indicated corruption probably went much higher and far wider in the force than originally thought. "I don't believe that it cuts out at a particular rank," he said.

Mr Doyle said the immediate establishment of a royal commission into police corruption would be a key Liberal Party election promise for the 2006 state election: "We need a royal commission into gangland killings and police corruption and the connection between the two."

Mr Doyle's comments follow further revelations last week that a former Victoria Police detective helped intimidate a witness who later decided not to testify against alleged corrupt police.
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Mr Doyle said it was now urgent for the Government to explain why Mr Fitzgerald's investigation had taken so long and reveal what he had uncovered. "The statement was that it was a straightforward investigation into how a single information report had found its way into the underworld . . . and that it would be completed by the 30th of June this year.

"I think we need an explanation as to why it wasn't delivered by the 30th of June. Of course we want it done properly, but this seems to suggest far more sinister overtones - that either this is far more widespread or far more serious (corruption) than we first thought," he said.

A spokesman for Police Minister Andre Haermeyer said the Ombudsman was independent and therefore set his own timelines for investigations.

"He will report when the investigation is complete," the spokesman said. "I am sure the community would expect the issue to be investigated thoroughly, not in a slap-dash manner to Mr Doyle's timelines."

The Opposition Leader said he was also incredulous that Mr Fitzgerald was still concentrating on the solitary leaked police report almost five months after his investigation began. "He couldn't simply be working on the original brief; it must have gone more broad or deeper than we thought," Mr Doyle said.

The Police Minister's spokesman said he was not sure on what Mr Doyle was basing his assumptions. "Surely he is not trying to influence the Ombudsman's investigations?"

The spokesman said that any suggestion of systemic corruption in the Victoria Police "cast an unfair slur on innocent, hard-working police officers".

But Mr Doyle said the Government was taking a "piecemeal approach" to dealing with police corruption and this would not solve the underlying problems. "You have got Purana (taskforce) working on one hand, Ceja working on another, Ethical Standards working in a different direction, the Ombudsman hiring not just Mr Fitzgerald but a couple of other investigators . . . as well as interstate and other corruption bodies all working on the same problem," Mr Doyle said. "The difficulty is, when you fragment your response like that, you run the risk of not getting to the bottom of the problem."

A continuing battle between the state and federal governments over the use of phone-tapping powers demonstrated the problem of not having a royal commission, he said.

"The Ombudsman can't be both umpire and player. It is the ombudsman who oversees the phone tapping powers of the police - you then can't have the Ombudsman being a phone-tapping agency in its own right," Mr Doyle said.

When the Victorian Government failed to reach agreement on this issue with the Federal Government, it sought to circumvent the problem by allowing police to tap telephones on behalf of the Ombudsman and then provide the Ombudsman with written transcripts of the conversations.

http://www.theage.com.au/articles/2004/10/...8474927356.html



So the burning question:


Is the call for a full inquiry into the ACC delayed and frustrated because of the
risk of uncovering corruption?

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#17 User is offline   jocko 

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Posted 24 October 2004 - 09:29 AM

The answer is YES. In Auckland Naval Hospital, Ranworth Holdings, Burwood Spinal Unit. To name the tip of a very corrupt iceberg that goes right to the heart of our political system and the judiciary.
It is corruption that is worldwide and promoted by the International Organistation of insurance Regulators as.....Safe Risk Management
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#18 User is offline   magnacarta 

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Posted 15 February 2005 - 06:51 AM

The petition to parliament for an inquiry into ACC was presented in June 2004 - 8 months ago - and yet still no word to either confirm or deny an inquiry.

In my view, this is cruel, degrading or disproportionately severe treatment contrary to s9 of the NZ Bill of Rights Act 1990.

The Legislature (Parliament) is bound by the Bill of Rights Acts by virtue of s3 (a).

I also consider that Parliament's conduct amounts to a breach of natural justice contrary to s27 of the Bill of Rights Act.

The reason I raise this issue yet again is that NZPA is reporting this morning about a WINZ benefit case.

They report:

Quote

"MP and former Cabinet Minister Lianne Dalziel last year took up the cause and presented a petition to Parliament for the policy to be changed."

"The social services select committee is considering the issue."

Mr Maharey told NZPA last night the select committee was hearing evidence on the policy and the petition, and a report to Parliament could be expected in the near future."

"As soon as that is done it will give me the basis of some evidence that I need to see whether the views of people do suggest a change in this policy or not."

End of quote

Are injured ACC claimants such "unpeople" that they must be marginalised from society wherever possible?????

Are claimants so despised by politicians, more particularly Rick Barker who is chairman of the Transport and Industrial Relations Select Committee, that Parliament deliberately intends not to act over a legitimate and lawful petition.

This surely has to be tested by applying to the High Court for a judicial review of Parliament's conduct pursuant to the NZ Bill of Rights Act 1990.

Parliament must have intended s3 (a) of the NZ Bill of Rights Act to have meaning otherwise it would not have bound itself to it.

I repeat, IMHO the Parliamentary Select Committee's conduct towards claimants amounts to cruel, degrading and disproportionately severe treatment prohibited by s9 of the the Bill of Rights.

It is also conduct of omission amounting to callous, cavalier, high-handed, wilful, and reckless disregard of legitimate concerns and pain and suffering
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#19 User is offline   magnacarta 

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Posted 15 February 2005 - 07:11 AM

And don't forget, the petition for an inquiry into ACC has also been publicly supported by the NZ Law Society.
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#20 User is offline   happy1 

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Posted 15 February 2005 - 10:31 AM

This is exactly how Helengrad works.

She thinks if parliament ignores us long enough we`ll go away !!

Well I remember and WILL REMEMBER at election time too-not that I voted for

Helengrad or Brash last time -,nor will I vote for either of them this time either !!

Me and thousands of others .!

Why -cos I`m sick of the lies and breaches of mine and others human rights

Rememeber Ahmed Zaoui -he HAD some human rights -eventually !



I SIGNED THAT PETITION ALONG WITH OTHERS AND THATS WHAT IWANT !!!

I don t give a monkeys toss if I ,as a claimant ,am depised by M.P`S

WHO ARE THEY TO JUDGE ME .I`M ENTITLED TO RECIEVE A.C.C -NOT A SICK

NESS BENEFIT AND A FULL ENQUIRY INTO A.C.C WILL REVEAL ME AND

THOUSANDS AND THOUSANDS OF WORK INJURED CLAIMANTS ARE BEING

DENIED THEIR HUMAN RIGHTS WHILE BEING DENIED THEIR FULL A.C.C

ENTITLEMENT .!!!


SO C`MON HELENGRAD ,AFTER YOU`VE SORTED OUT GEORGE HAWKINS

BALLS UPS YOU HAVE DYSONS INCOMPETENCE TO SORT OUT TOO.!!!
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