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Kpi Key Performance Indicators

#21 User is offline   doppelganger 

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Posted 31 October 2005 - 09:30 PM

:( :lol:

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#22 User is offline   doppelganger 

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Posted 31 October 2005 - 09:34 PM

:rolleyes:

Redone better quality

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#23 User is offline   Rosey 

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Posted 28 July 2011 - 11:14 PM

What are their KPI's now ACC's been under National's sites?

View Postflowers, on 18 January 2005 - 08:01 PM, said:

Customer Satisfaction - General/overall

Weighting = 15 %
� This KPI measures the percent of claimants who are satisfied or very satisfied with the service provided by ACC.


Customer Satisfaction - Maori

Weighting = 2.5 %
� This KPI measures the percent of claimants, who identify as Maori, who are satisfied or very satisfied with the service provided by ACC.


Customer Sails faction - Pacific

Weighting = 2.5 %
� This KPI measures the percent of claimants, who identify as being from a pacific nation, who are satisfied or very satisfied with the service provided by ACC.


Customer Satisfaction - SI

Weighting = 2.5 %
� This KPI measures the percent of Seriously Injured claimants who are satisfied or very satisfied with the service provided by ACC.
What is the Performance Review System (PRS)?
Definitely no incentive to ensure the satisfaction of maoris, pacific islanders or the permanently disabled. ACC is racist and segregationalist, discriminating against polynesians and the long term injured


Now I know why we do not get asked to do their rigged surveys.
No bonus there for them.


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#24 User is offline   hukildaspida 

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Posted 17 April 2012 - 03:51 PM

dopple, do you have an easier to read copy of this document in post #22 that you can post please?

View Postdoppelganger, on 31 October 2005 - 09:34 PM, said:

:rolleyes:

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#25 User is offline   hukildaspida 

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Posted 17 April 2012 - 03:55 PM

Who has misled the Ministers if the above documentation shows clearly that http://www.acc.co.nz staff were receiving bonuses?

Where are the claimants now who were supposedly rehabilitated?


Alliance criticises ACC staff `bonus': [2 Edition]
Dominion [Wellington, New Zealand] 09 June 1998: 2.

STAFF at ACC were being encouraged by bonus payments to return ACC claimants back to work before they were ready, the Alliance said yesterday.

However, these allegations were strongly denied at ministerial level and by the corporation itself.

During the past two years ACC has put more emphasis on early rehabilitation, to get claimants back to work as soon as possible.

Alliance accident compensation spokeswoman Laila Harre said yesterday that the premature dumping of people off ACC was a certain outcome of a bonus scheme linked to the length of time someone received compensation.

"It's human nature," she said. "Claimants have been treated not so much according to their needs but their case manager's need to meet a budget."

Each year ACC's 42 branches received a pool of money based on the office's performance on a national scale. From this pool bonuses were paid to case managers, based on the performance of individuals against set targets.

Four of the 13 performance indicators were based on the length of time a claimant received compensation. A fifth was based on how often claims were reactivated.

But ACC spokesman Alan Seay said it was wrong to say staff were paid extra for removing people from the books.

Early rehabilitation was one of ACC's key goals, he said. But it would be self-defeating to cut compensation too early because of the risk of repeat injury. -- NZPA

Supplied by New Zealand Press Association

Copyright Independent Newspapers, Ltd. Jun 9, 1998
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#26 User is offline   doppelganger 

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Posted 17 April 2012 - 05:54 PM

View Posthukildaspida, on 17 April 2012 - 03:51 PM, said:

dopple, do you have an easier to read copy of this document in post #22 that you can post please?



Looks like I have to dig the orginials out and scan them again.
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#27 User is offline   doppelganger 

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Posted 18 April 2012 - 03:17 PM

there I have posted the documents for all to see.(above post)

One should look at the rehabilitation out comes. this is especially when decideing new employment.

the ACC instruction is

The claimant is working in a suitable job, for either;\
the number of hours they worked before the injury, or
More than 30 hours a week.


in my opinion if you could not acheive the 30 hours a week then there was no Vopcational Rehabilitation.
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#28 User is offline   doppelganger 

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Posted 19 June 2012 - 07:59 PM

Here is the Employment contract in which is identifies ACC employment contract paies on there performance.

There is three different contracts depending on what contract one has this is the same for any staff under branch manager.

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#29 User is offline   hukildaspida 

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Posted 19 September 2012 - 03:19 PM

http://www.northerna...-wrong/1442751/


ACC staff incentives 'wrong'


Thursday, July 5, 2012 12:02

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ACC's reputation is further tarnished with revelation that its staff are receiving financial incentives to kick long-term claimants off their books, a Whangarei-based ACC advocate says.

Jeanette Brock said she always suspected that ACC was involved in such practices, although the corporation never admitted it.

But ACC Minister Judith Collins two weeks ago admitted that ACC staff got higher pay for kicking long-term claimants off the corporation's books but defended the strategy as "a good thing" because it got clients back to work.

The financial incentives are just one of a number of tactics - including handpicking medical assessors - that ACC has adopted to improve its bottom line, Green Party MP Kevin Hague alleged.

Ms Brock said there should be no incentive to get people off their entitlements because that was not what the scheme was all about.

"Now that we do know, at least people have a better understanding what they are going through," she said.
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