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Kpi Measures - Branches KPI Measure - Branches

#21 User is offline   Campy 

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Posted 09 May 2014 - 01:09 PM

Hence the $5B profit.

View Postmagnacarta, on 13 February 2006 - 09:43 AM, said:

The 2005/2006 KPI Measures for Branches states:

"Purpose - To ensure that branches operate a control environment that mitigates the chance ACC will pay, process, accept or approve an action that could result in a loss."

The KPI Measures for earlier years are essentially the same. They are deliberately and intentionally designed to give performance weight in order to keep a claimant from entitlements and for exiting a claimant.

These KPI Measures do not acknolwedge the existence of discretionary powers.

They are not formulated within the scope of the legisaltive purpose in s.3.

The s.3 statutory purpose does not contemplate such policies.

The policies are inconsistent with the remedial and beneficial purpose of the Act and the generous and unniggardly interpretation that must be given as stated in Harrild v Director of Proceedings.

The policies are an improper motive.

This KPI Measure - Branches also states that a claim is "active" as defined by ACC thus - if a claimant has received an entitlement disbursement within the last 35 days.

Therefore it is in the case manager's and Branch self interest to keep a claimant from an entitlement disbursement beyond 35 days because the claim is not "active".

Case Managers are able to financially benefit because if the claim is not "active" then it does not affect their KPI Measures and weightings - i.e. their Performance+Hay=Pay ratings.

If you have not received an entitlement disbursement within the last 35 days but are, nevertheless, at review or appeal then your claim, by ACC's definition, is not "active."


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