ACCforum: Hospital patients lodge complaints with privacy commissioner - ACCforum

Jump to content

Page 1 of 1
  • You cannot start a new topic
  • You cannot reply to this topic

Hospital patients lodge complaints with privacy commissioner Southland Hospital

#1 User is offline   hukildaspida 

  • Advanced Member
  • PipPipPip
  • Group: Member
  • Posts: 3353
  • Joined: 24-August 07

Posted 07 May 2015 - 05:15 PM

Hospital patients lodge complaints with privacy commissioner



Sheryl McCallum's complaint letter says the privacy breach caused her a lot of stress.
Nicole Johnstone

Sheryl McCallum's complaint letter says the privacy breach caused her a lot of stress.

http://www.stuff.co....cy-commissioner


At least two Southland Hospital patients whose private health details were accidentally sent to a member of the public have laid official complaints with the privacy commissioner.


The Southern District Health Board copped flak in March after one of its staff members accidentally sent the private details of 60 patients to a person who had no right to see them.

Four of the patients subsequently told The Southland Times of the distress the error caused them, with two, Craig Diack and Sheryl McCallum, saying yesterday they had lodged official complaints with the privacy commissioner's office.
Craig Diack does not want other people to suffer the mistake of having their private details shared by Southland Hospital.
Nicole Johnstone

Craig Diack does not want other people to suffer the mistake of having their private details shared by Southland Hospital.

McCallum's letter to the commissioner says she wants the person who made the error to lose their job and she wants the health board to issue a public apology.

"It's caused a lot of stress that was not needed as I had been through surgery," her letter says.

Diack said he had gone to the privacy commissioner because he did not want to see the same mistake happen to anyone else.

The private details about Diack and McCallum that were unintentionally passed on by the health board included their full names and addresses, hospital numbers, the types of surgery they had undergone, the date of their surgery and the health condition they suffered from.

Another Invercargill woman whose privacy was breached said last month she was embarrassed her health details had got into the hands of someone who had no right to know her business.

And another Southlander whose privacy was breached accused the health board of "lacking balls" after receiving a photocopied letter informing them of the mistake, instead of being rung and told individually.

That person felt violated and believed the health board had handled the issue unprofessionally.


The board apologised to the 60 victims of the privacy breach in the letters it sent them informing them of the mistake.

The member of public who received the email outlining the 60 patients private details had alerted the health board and said they had not passed on the details and had deleted the information from their computer, the board says in its letter to the 60 patients.

Health board patient services director Lexie O'Shea said on Thursday the board understood the distress the issue had caused people and it would work through the appropriate process with the privacy commissioner.

"We have taken steps to ensure that the mistake won't be repeated. From time to time people do make mistakes and , where appropriate, we believe it is important to support staff to make improvements," she said.

- The Southland Times
-2

Share this topic:


Page 1 of 1
  • You cannot start a new topic
  • You cannot reply to this topic

1 User(s) are reading this topic
0 members, 1 guests, 0 anonymous users