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List of IOA Assessors

#1 User is offline   forestrymorning 

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Posted 06 March 2012 - 07:40 AM

Hi all
Can ACC only provide the choice of one IOA assessor? Is there something in the act that requires ACC to provide a full and complete list of IOA assessors? Are there any reasonable IOA assessors in Auckland?
Cheers
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#2 User is offline   Brucey 

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Posted 06 March 2012 - 11:48 AM

View Postforestrymorning, on 06 March 2012 - 07:40 AM, said:

Hi all
Can ACC only provide the choice of one IOA assessor? Is there something in the act that requires ACC to provide a full and complete list of IOA assessors? Are there any reasonable IOA assessors in Auckland?
Cheers



In 31 years of dealing with ACC I have never been given a choice of assessors, I think that they are supposed to give a choice, but then they are supposed to do a lot of things that they don't.
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#3 User is offline   Mark 

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Posted 06 March 2012 - 04:29 PM

There is nothing in the act requiring ACC to provide a list of assessors.

After the Trapski report in 1994 ACC did adopt some of the recommendations such as providing a list of approved assessors.

Quote

1. The Corporation must positively address any inclination toward adversarial attitudes by members of its staff toward claimants. Claimants must be given a measure of security and assurance particularly at the early stage of the claims process. They must be kept fully informed of the progress of their claim. Any mistakes must be acknowledged and put right immediately.

2. The Corporation must seek and take note of appropriate legal and medical advice before making decisions. It must make every effort to ensure that the right decision is made the first time, and should not rely on the review process to put things right.

3. There should be medical input into most claims. The Corporation's functioning requires a major input from medically trained and experienced people at branch level as well as district level. Direct medical input is also required in monitoring the quality and quantity of services provided by the Corporation/ and to review their effectiveness and appropriateness.

4. Medical practitioners reporting to the Corporation must have a clear working knowledge of the legal requirements of the Corporation's statute.

5. Referrals for medical examination should only be made by people with appropriate medical knowledge and experience. Reports should be addressed to and opened only by the Corporation's Medical Officer or by suitably trained staff directly under his or her control. Such material as is needed by claims officers should be taken from the report by medical staff. The report should then be placed on a confidential medical file retained under the direct custody and control of the Medical Officer.

6. Claimants should be informed, preferably in person and then in a confirming letter, when specialist medical examination is required, and why. They should be informed of the specialist suggested by the Corporation and given the opportunity to nominate an alternative specialist if the suggested practitioner, is unacceptable to them. They must be informed that their consent is required to the specialist reporting to the Corporation and to the Corporation's supplying the specialist with such medical information as it holds. In all matters of consent the Corporation must ensure on each occasion that claimants are fully informed about what is to happen.

7. Claimants should be given a copy of the Corporation' s instructions to specialists, and a copy of the specialist's subsequent report. They should also have the opportunity to comment on the report and to correct any factual errors or obtain another report if they consider that necessary or appropriate.

8. The Corporation must ensure that the opinions it obtains from medical practitioners are independent, not only of the claimant but also of the Corporation, and that they are seen to be so.

9. The Corporation must put procedures in place to ensure the confidentiality of information it receives about claimants, and must ensure that any information is used only for the purpose for which it was obtained. Information about claimants muse only be accessible to those directly involved in the purpose for which it is given. It is suggested that appropriate computer technology be used to store and track files, and to ensure that procedures are followed.

10. The Corporation must institute and operate an effective system of recording, investigating and dealing with complaints. This must include a system of reporting promptly to the claimant the result of the investigation.

11. There is a need for a Compensation Ombudsman with functions and powers similar to those of the Banking Ombudsman and the Insurance Ombudsman.

12. The Corporation should report perceived breaches of professional obligations and standards in the same way as it is required to in cases of medical misadventure under the 1992 Act.


Unfortunately these recommendations were never enshrined in law and ACC has now removed such practices that they did adopt from their guidelines.

The Trapski report arose out of concern about one particular Dr (Gluckman) that ACC was using and complaints about him and his antics to the Medical Council.

It's interesting to note that today ACC will not act on a complaint about one of their assessors because they are non treating Dr's.

The Health and Disability commissioner will not act on any complaint about a non treating Doctor.

Effectively non Treating Doctors are not held accountable.

ACC and the HDC have a mockery of human rights & the Trapski report.
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