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Help is there for sexual abuse victims

#1 User is offline   hukildaspida 

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Posted 25 June 2011 - 10:18 PM

http://www.stuff.co....l-abuse-victims

Help is there for sexual abuse victims
STACEY KIRK
Last updated 08:54 25/06/2011
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Changes to the way ACC manages the claims of sexual abuse sufferers "are an encouraging step", says a Palmerston North sexual abuse counsellor.

Counsellor Paulette Berryman, who sits on the Sensitive Claims Advisory Group (SCAG), said she "couldn't be more pleased" with rule changes making it easier for sexual abuse victims to gain support, but she was concerned that abuse victims were not aware of the help to which they were now entitled.

ACC tightened up the process for accessing counselling in October 2009, which triggered protest marches, intense lobbying and media scrutiny.

A report was ordered six months ago which recommended changes including a rule that new claimants and people waiting for a decision on whether they qualify for treatment could now get 16 hours' "support".

Only some of the recommendations have been implemented, with the rest being carried out over the next year.

An independent report for the ACC board carried out last month found ACC was making "good progress" in changing the way it manages sensitive claims.

Dr Barbara Disley, who also chaired the review in 2010, said the report found ACC had done a good job prioritising the more important tasks.

Mrs Berryman said it felt like the hard work of her and her colleagues across the country had paid off.

She said she used to receive four or five inquiries a week about sexual abuse counselling, but those numbers rapidly dropped when claimants found their requests for counselling were being denied.

Now, they are entitled to up 16 free sessions.

But Mrs Berryman said that she wasn't sure the information had filtered through to abuse victims.

She is hoping to get the message out that help is out there for sexual abuse victims "and don't be afraid to ask".

ACC claims management general manager Denise Cosgrove said ACC recognised the importance of providing support to sexual abuse victims. "We recognise we have some way to go before delivering all the recommended changes but we were pleased to note Dr Disley's acknowledgement of our progress," she said.
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#2 User is offline   hukildaspida 

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Posted 30 June 2011 - 02:33 PM

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Sensitive Claims – Return to counselling update 29 June 2011

http://www.acc.co.nz/news/WPC094777


From 27 June 2011 ACC’s Sensitive Claims Unit has modified the process for clients with an accepted claim returning to ACC for treatment counselling. The aim is for a more client-centred approach using processes and reporting tools that are clear and well understood by providers.

How the process works:


Clients can return to counselling by notifying ACC directly, either by referral from their GP or via an ACC-registered counsellor who completes an ACC719 Initiate Return to Counselling Report.
Four treatment counselling sessions will be approved for the counsellor, during which the client and counsellor will gather information to complete an ACC720 Therapeutic Assessment and Planning Report. This form should be received by ACC no later than eight weeks after counselling starts.
On receipt of the ACC720, ACC determines the next steps after considering the report’s recommendations. Up to 16 sessions of treatment counselling can be approved at this point.
Progress reports are required mid-way and on completion of the approved treatment counselling sessions. Use the ACC291 Progress/Completion Report form for these progress reports.
The Completion report is reviewed by ACC’s Sensitive Claims Unit and further treatment may be approved. Internal peer review may be requested to help determine the next steps in the recovery process.
Reporting forms
Improvements have been made to the reporting forms and these can be downloaded from our website or by clicking on the links below:

ACC719 Initiate Return to Counselling (DOC 140K)
ACC720 Therapeutic Assessment and Planning Report (DOC 193K)
ACC291 Counselling Progress/Completion Report (PDF 175K).
Once completed, all reports should be emailed to:

[email protected]

Letters to clients and providers
To support the new process we have made improvements to the letters we send to clients and providers. These letters include:

For clients
‘Your Return to Counselling’
For providers
‘Counselling Confirmation’
‘Approval of Therapeutic Counselling Sessions’.
Codes and invoicing
Service code
Service description
When to submit
Price (incl. gst)

PSYE02
ACC719 Initiate Return to Counselling
Immediately following a client’s return to treatment counselling
$80.16

PSYR07
ACC720 Therapeutic Assessment and Planning Report
No later than eight weeks from approval of further treatment counselling sessions
$172.50

PSYS01
Counselling Services – sexual abuse
n/a
$80.16

PSYR02
ACC291 Counselling Progress Report
Mid way through treatment counselling
$86.25

PSYR04
ACC291 Counselling Completion Report
At the conclusion of treatment counselling
$86.25



Transitioning your clients to the new process
Many of you will already have clients who have started their return to counselling under the old process. These clients will need to transition to the new process at the most appropriate time ie at the next reporting point.

If you are unsure about your client’s current situation please contact the ACC case owner in the first instance to seek guidance.

Ongoing support for providers
ACC is running a series of workshops across the country in July to help providers learn the process. An invitation recently went out to all counselling providers and can be viewed in the Sensitive Claims Provider Update – June 2011 (PDF 122K).
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#3 User is offline   hukildaspida 

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Posted 30 June 2011 - 02:34 PM

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Sensitive Claims Provider Update released29 June 2011

http://www.acc.co.nz/news/WPC094789


The first edition of the Sensitive Claims Provider Update has been released. The update is our way of better communicating with our Sensitive Claims providers.

The update covers a number of areas, including:

Modified process for clients returning to counselling
Nationwide provider information-sharing roadshows
Forms, codes and invoicing for returning to counselling
Update on support sessions.
To view the update, see the Sensitive Claims Provider Update – June 2011 (PDF 122K).
Making a Claim

For Business

For Providers

Preventing Injuries

About ACC

In your language

Publications

News • ArchiveDisclaimer and copyright

Privacy statement

About this site

Site help

Contact us and feedback

For individuals


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--------------------------------------------------------------------------------
Home

About ACC

Publications & forms

Media centre

News

Careers with ACC

Contact us

Feedback

Help

Glossary of ACC terms

Privacy statement

Disclaimer and copyright

About this site

Making a Claim

Am I covered?

How do I make a claim?

What support can I get?

Problems with a claim

Forms and fact sheets

For advocates

Preventing Injuries

At home

Playing sport

At work

On the farm

On the road

At school

Injury prevention strategies

For Business

Self-employed

Small, medium and large business

Tax agents, accountants and advisors

Shareholder-employees

Resolving issues

Calculators

Forms for business

For Providers

Set up and work with ACC

Lodge and manage claims

Contracts and performance

Invoicing and payment

Resolving issues

Clinical best practice

Work type detail sheets

Publications and forms

In your language:Māori
Te Reo Māori Kuki Airani
Lea-faka Tonga
Gagana Samoa
한국어
繁體中文
newzealand.govt.nz
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#4 User is offline   hukildaspida 

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Posted 30 June 2011 - 02:35 PM

Provider Update
ACC Sensitive Claims
June 2011
Keeping you updated on ACC Sensitive Claims
In recent times we’ve been told, and we agree, that we can do better at communicating with you, our providers, in the Sensitive Claims area. We’ve got a few ideas about achieving this. One of our ideas is that we will email updates to you. They won’t be regular, just when either we have something important to say or when you’ve asked us for more information.
These updates won’t normally include an editorial, but given this is the first, I thought I’d take the opportunity to send a message of thanks to you all for your help in implementing the 16 hours of support so quickly, and for working with us – through your representatives on the Sensitive Claims Advisory Group (SCAG) and its working groups.
You might have seen Dr Barbara Disley’s recent report on the progress we’ve made implementing changes to our Sensitive Claims process (if you haven’t seen it, you can read it on our website). I thought it was a fair report. What was most pleasing was that Dr Disley found that ACC has made progress in a number of important areas, especially in rebuilding the relationship with you, the practitioners and specialists working in the Sensitive Claim’s area. I have really appreciated the openness and willingness of SCAG to move forward and focus on our joint goal of ensuring we have an end-to-end process for Sensitive Claims that meets client’s needs, is timely and of a high quality. I am completely committed to working together to achieve this.
I hope you find the information in this update helpful. I’d welcome any ideas you have on how we can communicate more effectively with you.
Kind regards
Denise Cosgrove
General Manager, Claims Management
In this Update

Modified process for clients returning to counselling

Nationwide provider information-sharing roadshows

Forms, codes and invoicing for returning to counselling

Update on support sessions

View or update your contact details

Where to send reports

Let us know what you think
Modified process for clients returning to counselling
ACC acknowledges that processes currently being used for ‘Clients Returning to Counselling’ have been problematic both for providers and clients. Feedback from the sector told us we needed to return to a more client-centred approach using processes and reporting tools that are clear and well understood by providers.
Sensitive Claims Provider Update June 2011
Therefore, from 27 June 2011 ACC’s Sensitive Claims Unit will modify the process for clients with an accepted sensitive claim and a need to return to ACC for treatment counselling (rather than for Support Sessions, which have a different purpose).
How the process works –

Clients can return to counselling by notifying ACC directly, either by referral from their GP or via an ACC registered counsellor who will complete an ACC719 ‘Initiate Return to Counselling Report’.

4 treatment counselling sessions will be approved for the counsellor, during which the client and counsellor will gather information to complete an ACC720 Therapeutic Assessment and Planning Report. This form should be received by ACC no later than 8 weeks after counselling starts.

On receipt of the ACC720, ACC will determine the next steps after considering the report’s recommendations. Up to 16 sessions of treatment counselling can be approved at this point.

Progress reports are required mid-way and on completion of the approved treatment counselling sessions. Use the ACC291 Progress/Completion Report.

Note that we have made some improvements to these forms and these will be available from the website from 27 June 2011.

The Completion report will be reviewed by ACC’s Sensitive Claims Unit and further treatment may be approved. Internal peer review may be requested to help determine the next steps in the recovery process.
Information about these changes will be posted on www.acc.co.nz from Monday 27 June 2011.
Forms, codes and invoicing for Return to Counselling
Service code
Service description
When to submit
Price (incl gst)
PSYE02
ACC719 Initiate Return to Counselling
Immediately following a client’s return to treatment counselling
$80.16
PSYR07
ACC720 Therapeutic Assessment and Planning Report
No later than 8 weeks from approval of further treatment counselling sessions
$172.50
PSYS01
Counselling Services
n/a
$80.16
Sensitive Claims Provider Update June 2011
– sexual abuse
PSYR02
ACC291 Counselling Progress Report
Mid way through treatment counselling
$86.25
PSYR04
ACC291 Counselling Completion Report
At the conclusion of treatment counselling
$86.25
Nationwide provider information-sharing roadshows
ACC invites all ACC-registered sexual abuse counsellors to attend an information session on changes for clients returning to counselling and Support Sessions.
The session will cover:

Services overview for both ‘Returning Clients’ and ‘Support Sessions’

Processes for these services

Reporting

Timeframes

Invoicing

Opportunities for questions and answers
To RSVP please reply to Kadeen Williams by the date listed in the table below.
Kadeen Williams
Email – [email protected] Subject ‘RSVP for Road show’
Phone – 0800 735 566
If you have any questions or feedback about the session, please feel free to contact Kadeen.
Information packs will be available to take away from the sessions. If you are unable to attend and would like a pack, the information packs can be downloaded from acc.co.nz or you can email Kadeen at [email protected] who will email you the pack.
Date
Location
Time
Venue
Location
RSVP by
4 July 2011
Dunedin
6:00 pm – 8:30 pm
The Mercure Hotel
310 Princes Street Dunedin
1 July 2011
5 July 2011
Christchurch
6:00 pm – 8:30 pm
Sudima Hotel Christchurch Airport
Cnr Memorial Ave & Orchard Rd Christchurch
4 July 2011
18 July 2011
Wellington
6:00 pm – 8:30 pm
Travelodge Hotel
2-6 Gilmer Terrace Wellington
11 July 2011
19 July 2011
Palmerston North
6:00 pm – 8:30 pm
The Kingsgate Hotel
110 Fitzherbert Avenue Palmerston North
12 July 2011
25 July 2011
Hamilton
6:00 pm – 8:30 pm
Kingsgate Hotel Hamilton
100 Garnett Ave Te Rapa
Hamilton
18 July 2011
26 July 2011
Auckland
6:00 pm – 8:30 pm
Parnell’s on the Rose Garden
85 Gladstone Road, Parnell Auckland
19 July 2011
Update on Support Sessions
Support Sessions were introduced in August 2010 to ensure immediate safety and wellbeing of clients as they progressed through the initial phases of lodging a claim and
Sensitive Claims Provider Update June 2011
determination of cover. We are pleased with progress however we are continuing to improve these support sessions, which will mean further process changes. The road shows will give you the opportunity to clarify the process from start to finish and learn about the new reporting requirements for this service.
View or update your contact details
All registered treatment providers can view and update details ACC holds about them. You can call the provider helpline on 0800 222 070 or send an email to [email protected]
Remember to update your details if you get a new email address or new phone number.
Where to send sensitive claims reports
When you have completed a report for a client’s sensitive claim, it can be emailed to: [email protected]
Helpful hint, to reduce the risk of it being sent to the wrong email location, save this address as a contact in your email system.
Let us know what you think
We welcome your feedback about this update. If you have any suggestions for further content, please email them to [email protected]
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