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Sensitive Claims Counselling for Christchurch clients

#1 User is offline   hukildaspida 

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Posted 04 May 2011 - 11:47 PM

http://www.acc.co.nz/news/WPC092143

More counselling hours for sensitive claims clients following Christchurch earthquake


02 May 2011

If your sensitive claims client’s counselling was affected by the Christchurch earthquake on February 22 2011, they may be eligible for additional counselling hours.

This is because we do not want the earthquake to unfairly disadvantage them in any way.

The changes are especially relevant to clients receiving treatment counselling (PSYS01).

For detailed information, read Christchurch earthquake affected sensitive claims clients.

http://www.acc.co.nz...iders/WPC092140

Information for ACC registered counsellors on additional counselling for Christchurch earthquake affected sensitive claims clients

ACC is making available additional counselling hours for sensitive claims clients in the Canterbury region at the time of the 22 February 2011 earthquake, who are currently receiving treatment counselling. We recognise that the events of the earthquake may have disrupted the usual course of treatment for many clients and service providers and want to make sure clients are not disadvantaged in any way.
What are we doing?

For clients currently receiving treatment counselling (PSYS01) ACC will:

Make available up to 8 hours of additional counselling sessions to the existing purchase order
Extend the existing service dates by 8 weeks.

ACC is also making telephone counselling a more practical alternative to face-to-face counselling by extending the number of hours that can be approved per claim from 1 to 6.
What do you need to do?

If you have any existing clients whose usual course of treatment has been disrupted by the events of the earthquake please contact the client’s case manager to request the additional sessions and/or timeframe.

If you feel that in the circumstances telephone counselling would be a more appropriate option for your client please contact the client’s case manager to request a new purchase order.

Published: 29 April 2011
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